Karen Purcell

Includes, assistance with daily living, bathing, dressing, grooming, meal preparation, shopping, cleaning the home, washing, medication management, blood pressure management, monitoring vital signs and tracking changes in health status, doctors and specialist appointments.

Myself and Donna partnered in this business together. The business involved Cultures, and beliefs from over the world, eg, Wicca, paganism, druidism, witchcraft, the traditional religion's Buddhism, Christianity, and Hinduism. We built an 18th century Castle in a warehouse, bringing characters alive, The White Witch, The King and Queen, the Fair Maiden, the Court Jester, pet dragon Miss Ellie and a pet cat Mr spells. Including merchandise from India, clothing, trinkets, books, charms, crystals etc.

• Provided on-the-job training to new staff members.
• Ensured all safety and sanitation regulations were met throughout the shift, and in the Regional Stores throughout the Hunter Valley region. Including Rutherford, Muswellbrook and Singleton.
• Conducted weekly inventory of supplies, equipment, and food items.
• Monitored staff performance to ensure quality standards were met.
• Assigned tasks to team members based on their strengths and skill sets.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of daily transactions and deposits.
• Developed strategies for improving operational efficiency and customer service levels.
• Coordinated with other departments to ensure smooth workflow between shifts.
• Created work schedules for staff while adhering to labor laws and budget constraints.
• Communicated clearly with employees regarding job duties, expectations, and policies.
• Investigated accidents or incidents occurring during shift hours.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Collaborated with management to plan special events or promotions.
• Served as a role model for other employees by demonstrating professional behavior at all times.
• Provided feedback to employees regarding their performance in order to improve productivity.
• Identified areas of improvement within the department and implemented necessary changes.
• Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
• Completed opening and closing duties to facilitate business operations.
• Assisted upper management with daily operations to meet standards of service and quality.
• Resolved customer complaints and reported issues to senior management.
• Collaborated with team members to improve performance and implement training updates.
• Coordinated shift workers for inventory receiving, auditing and restocking.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Reinforced rules to promote superior employee performance.
• Taught staff upselling techniques to meet revenue targets.
• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
• Launched cost-reduction initiative across departments.
• Supervised and led employees to maintain productivity and customer service levels.
• Started working with KFC at 15 years old, shift supervisor by 19 years old.
• Travelled to different stores to assist run, train and re-train.
• Co-ordinator of Home Delivery ,, 16 staff.
• Safety Capton/Oficer

• Maintained inventory of tickets in order to meet customer demand.
• Ran the Kitchen, meeting general food needs, coffee, sandwich, etc

• Answered customer inquiries and provided accurate information regarding products and services.
• General cleaning duties

* I helped serve customers

* cooked, prepared food

* serving the customers food

* Cleaning tables

* Cleaning dishes

* stock, re-stock, drinks, cartons

* Answer phone and take orders