Karen Purdie
Melbourne,VIC
Summary
Customer service professional with extensive experience at Chapel Corner Tyres, specializing in problem-solving and client relationship management. Proven ability to enhance customer satisfaction through innovative solutions and efficient order processing. Recognized for leadership in team management and driving sales support initiatives, ensuring seamless service delivery.
Overview
29
29
years of professional experience
Work History
Customer Service/Office Administrative Assistant
Chapel Corner Tyres / Rpm Autoparts
Melbourne, VIC
01.2013 - Current
- Resolved complex customer issues through innovative solutions while maintaining high satisfaction levels.
- Managed diverse customer service and administrative tasks to effectively address inquiries.
- Analyzed customer needs to deliver tailored advice and assistance.
- Conducted follow-up calls to verify delivery status and gather additional information.
- Answered incoming inquiries via phone, email, and chat for prompt resolutions.
- Handled incoming calls and directed them to relevant departments or personnel.
- Investigated routine and complex issues to secure repeat business opportunities.
- Provided immediate resolutions to enhance customer retention.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified opportunities for upselling additional products or service based on customer needs
Customer Service Representative
Centexpress
Windsor, VIC
12.2009 - 10.2012
- Handled inbound calls to address customer inquiries and enhance service experience.
- Processed courier bookings to ensure timely dispatch of shipments.
- Managed daily processing of customer orders with accuracy and efficiency.
- Tracked orders from initiation to completion for prompt delivery of goods.
- Resolved customer complaints swiftly to maintain high standards of service.
Call Center Supervisor/Customer Service Representative
Tollfast Couriers
Port Melbourne, VIC
06.1996 - 08.2009
- Answered inbound calls.
- Processing courier bookings.
- Supervised a team of 10 staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employees' performance, attendance, leave requests, and disciplinary actions.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Performed administrative tasks such as filing, updating databases and generating reports
Education
South Melbourne Technical College
South MelbourneSkills
- Customer service and support
- Data entry and order processing
- Database management
- Microsoft Office proficiency
- Problem solving
- Client relationship management
- Administrative support
- Sales support
Timeline
Customer Service/Office Administrative Assistant
Chapel Corner Tyres / Rpm Autoparts
01.2013 - Current
Customer Service Representative
Centexpress
12.2009 - 10.2012
Call Center Supervisor/Customer Service Representative
Tollfast Couriers
06.1996 - 08.2009
South Melbourne Technical College