Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Karen Purdue

Melbourne,VIC

Summary

Customer service professional with extensive experience at Chapel Corner Tyres, specializing in problem-solving and client relationship management. Proven ability to enhance customer satisfaction through innovative solutions and efficient order processing. Recognized for leadership in team management and driving sales support initiatives, ensuring seamless service delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

30
30
years of professional experience

Work History

Customer Service/Administrative Assistant

Chapel Corner Tyres/Rpm Autoparts
Murrumbeeba, Victoria
01.2013 - Current
  • Answering Phones
  • Preparation of quotes and processing orders
  • Answered customer inquiries via phone, email.
  • Process orders.
  • Sales administration including receipting stock invoices, invoicing of sales and processing payments.
  • Collections management
  • Basic accounting
  • Data Entry
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Provided exceptional customer service to ensure customer satisfaction.

Customer Service Representative

Centexpress Couriers
Windsor, Victoria
11.2009 - 10.2012
  • Answer inbound calls.
  • Process courier booking
  • Processing your customers orders on a day to day basis in an accurate and efficient manner
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Collections/Accounts

Customer Service/Call Centre Supervisor

DataExpress/Tollfast Couriers
Port Melbourne, VIC
02.1995 - 11.2009
  • Answer inbound calls.
  • Process of courier bookings
  • Directed and supervised team of 10 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Trained new employees on company policies and procedures.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Education

South Melbourne Technical School
South Melbourne

Skills

  • Customer service and Support
  • Sales administration
  • Data entry and order processing
  • Database management
  • Basic accounting
  • Complaint resolution
  • Employee training
  • Attention to detail
  • Problem solving
  • Analytical thinking
  • Interpersonal skills
  • Billing and invoicing
  • Multitasking and time management
  • Microsoft Office Proficiency

Affiliations

My hobbies: Walking, getting away for the weekend, socializing with family and friends.

References

References available upon request.

Timeline

Customer Service/Administrative Assistant

Chapel Corner Tyres/Rpm Autoparts
01.2013 - Current

Customer Service Representative

Centexpress Couriers
11.2009 - 10.2012

Customer Service/Call Centre Supervisor

DataExpress/Tollfast Couriers
02.1995 - 11.2009

South Melbourne Technical School

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Karen Purdue