Karen Ralph
Tuggerah,NSW
Summary
Friendly, professional, reliable and approachable. I take pride in knowing that I can deliver quality services to clients. I adapt easily to learning and new situations. I enjoy the challenge of adapting and mastering new skills. I am a loyal employee.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Forresters Beach Surgery
Forresters Beach, NSW
04.2019 - 06.2025
- Coordinated patient scheduling and managed appointment calendars for optimal clinic efficiency.
- Processed patient records and maintained confidentiality in compliance with healthcare regulations.
- Assisted in billing procedures, ensuring accurate insurance claims and payment processing.
- Streamlined office procedures, enhancing workflow and reducing administrative delays.
- Led initiatives to improve patient communication, enhancing overall satisfaction ratings.
Chauffeur
A2B Driving Service
Central Coast - Sydney, NSW
10.2017 - 03.2019
- Provided safe and reliable transportation for clients across diverse locations.
- Maintained vehicle cleanliness and operational readiness through regular inspections.
- Navigated efficiently using GPS technology to optimize travel routes.
- Communicated effectively with clients to accommodate specific travel needs.
Massage Therapist, Hypnotherapy and Councillor
My Serenity
Forresters Beach, NSW
07.2016 - 07.2018
- Educated clients on self-care practices and wellness strategies to support long-term health goals.
- Enhanced client relaxation by utilizing a variety of wholistic and massage techniques tailored to individual needs.
- Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Administration Assistant, Massage, Counselling & Hypnotherapy
Ocean Energy Balance
Forresters Beach, NSW
07.2013 - 10.2017
- Responsibilities of maintaining bookings, appointments and seminar schedules. Client follow up after appointments and maintaining service calls.
- Coordinated scheduling and logistics for meetings, enhancing team collaboration and productivity.
Administration Assistant to Manager. Project Manager Liaison.
Australian Watermain Leak Detection
Lisarow & West Gosford
06.2010 - 07.2012
- Maintaining daily work schedules in keeping with required KPI’s for up to 9 workers. Compiling data for Monthly Contract Reports. Attending required monthly liaison meeting with Contractors. Preparation of Tender requirements and documents. Daily Phone liaison with sub-contractors.
Education
Certificate - Fully Body Massage
Discover Massage Australia
Sydney01-2016
Certificate - Clinical Hypnotherapy
Australian Success Academy
Sydney01-2012
Certificate - Telephone Trauma Counselling
Lifeline Australia
01-2008
Assist Counsellor - undefined
Suicide Hot Line
Sydney01-2008
Secretarial Studies - Administration
Avondale College
Cooranbong, NSW11-1978
Diploma - Counseling
Open Colleges Australia
Sydney NSW2027
Skills
- Customer service
- Computer skills
- Time management
- Customer and client relations
- Critical thinking
- Strong problem solver
- Documentation and recordkeeping
- Dedicated team player
- Professional and mature
- Resourceful
Timeline
Administrative Assistant
Forresters Beach Surgery
04.2019 - 06.2025
Chauffeur
A2B Driving Service
10.2017 - 03.2019
Massage Therapist, Hypnotherapy and Councillor
My Serenity
07.2016 - 07.2018
Administration Assistant, Massage, Counselling & Hypnotherapy
Ocean Energy Balance
07.2013 - 10.2017
Administration Assistant to Manager. Project Manager Liaison.
Australian Watermain Leak Detection
06.2010 - 07.2012
Certificate - Clinical Hypnotherapy
Australian Success Academy
Certificate - Telephone Trauma Counselling
Lifeline Australia
Assist Counsellor - undefined
Suicide Hot Line
Certificate - Fully Body Massage
Discover Massage Australia
Secretarial Studies - Administration
Avondale College
Diploma - Counseling
Open Colleges Australia