Karen Vanessa Redman
Narara,NSW
Summary
Knowledgeable and dedicated professional with extensive experience in multiple Manufacturing industries ranging from Medical/Surgical, overhead and underground Power supply, Industrial Water Treatment and FMCG. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Onsite Inventory Coordinator
Entec International
08.2023 - Current
- Responsible for the delivery of high-quality MRO parts sourcing solutions in all aspects of Entec's Clients' requirements, utilizing both client and Entec SAP systems.
- Manage DIFOT, build relationships and maintain continuous support of the client MRO driven demand. Identify, communicate and manage risk promptly or escalate where needed.
- Act as the direct onsite client interface and manage services as per the agreed Client and Entec KPIs, prioritise orders, action, and follow through on urgent requirements with effective communication and accurate reporting.
- Sustain relationships with Client's Reliability, Maintenance, Planning and Capital Works teams to ensure efficient and accurate flow of information.
- Maintain supplier Master Data and relationships via effective CRM.
- Assist with, develop and maintain forward procurement planning with Client's Capitol and Planning teams.
- Lead and collaborate on Continuous Improvement objectives.
- Identify and X-ref all client parts, ensuring accurate data entry into Entec SAP system. Stock control, Quality control and Inventory Management.
Purchasing Coordinator
Premier Shades
01.2019 - Current
- Procurement of materials for current jobs and factory shelf stock
- Liaise with suppliers on deliveries and returns and ensure stock is received in full on time
- Communicate ETA’s with factory, installation coordinator and management
- All aspects of administration including quotes, phone enquires and showroom
- Clean up and alignment of processes
- Continuous improvement projects
- Lean management and Kanban implementation.
- Lead annual factory and showroom stock take and build report for Management
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
Customer Service Representative
Kavo Kerr Australia
10.2018 - 01.2019
- Order entry of dental consumables, Orascoptic and Endodontic equipment
- Export of Orascoptic and Endodontic equipment for repair at head office in various U.S locations
- Built relationships with internal stakeholders, departments and customers
- Investigated and resolved accounting, service and delivery concerns.
Customer Service Project Lead
Smith & Nephew
05.2018 - 10.2018
- Process improvement for Customer returns process
- New Zealand Surgeon Master Data project
- ANZ Customer Master data clean-up and alignment
- Customer Service Complete on-boarding package
- Define Customer Service SAP profiles across the Smith & Nephew ANZ business
- Audit work instructions for Customer Service
- Define SAP UDM_DISPUTE KPI’s for the ANZ Business
- Report progress to Smith and Nephew Senior Leadership team on a weekly basis.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Advanced Wound Management Team Leader
Smith & Nephew
06.2017 - 05.2018
- Lead a team of four full time employees and one fixed contract employee to run the day to day order processing for wound consumables in Australia and New Zealand via manual order entry, Esker and EDI
- Weekly and monthly KPI reporting
- Planning and monitoring the execution of day to day functions within the team
- Management of escalations and positive outcomes
- Lead effective one on one’s with team members including career development and support
- Project implementation and documentation
- Audit and update work instructions on a half-yearly basis
- Ongoing process Improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Snr Customer Service & Branch Support Representative
Smith & Nephew
05.2016 - 06.2017
- Primarily supported the Agents and Smith & Nephew branches across ANZ with day to day queries
- Stock “Chase” for urgent Surgical and Trauma cases across Australia and New Zealand and arranged urgent transportation of stock to meet surgical deadlines
- Customer Masterdata Cleanup
- Processing and release of Credits and Debits
- Processing and daily management of Rebate orders
- Business specific reporting & management of this schedule
- Investigation and resolution of invoice disputes
- Sample request processing
- Stock allocations and release
- Price change request escalation
Customer Service Representative
Smith & Nephew
12.2015 - 05.2016
- Process emailed and faxed orders from a central processing inbox in Outlook for Australia and New Zealand to daily deadlines
- Telephone sales and enquiries, including back order reporting to our customers
- Liaise with internal departments to ensure on time orders are met
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Order Management Team Leader
Nalco (an Ecolab Company)
06.2014 - 12.2015
- Managing a team of 4 members – Specialty roles (Open order Management, Export, 3rd party orders)
- Managing the export of bulk water treatment chemicals to International, Inter-company locations
- Leading on-going cross training within the team and cross functional teams
- Planning and monitoring the execution of day to day functions within the team
- Lead effective one on one’s with team members. Lead and document Team Meetings
- Assist and coordinate in the management of projects where required
- Resolve problems, improve operations and provide exceptional service.
- Process Improvement and process manual creation.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Nalco (an Ecolab Company)
05.2013 - 05.2014
- Processing of emailed and faxed orders from a central processing inbox in Outlook
- Order entry into SAP
- Liaise with internal departments to ensure on time orders are met
- Processing of Inter-company and external customer Export orders
- Met customer call guidelines for service levels, handle time and productivity
- Managing the inbox when the Team Leader is absent or in meetings
- Training in the Monthly Benchmark reporting
Office Administrative Assistant
Fulton Industries Australia
01.2004 - 04.2013
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying.
- Utilized office management software to record and track customer information.
- Created and emailed complex, customised quotes based on Customer requirements
- Liaised with the Factory Super visor to provide accurate ETA's to Customers
- Produced all Customer invoices.
- Matched up incoming delivery dockets with purchase orders and invoices.
- Raised all raw material and finished goods Purchase Orders based on current stock levels and future requirements.
Education
Import/export short course -
Export Council of Australia
Seminar -
GS1 Bar Code And Numbering
SydneySkills
- Highly proficient in SAP ERP, SAP B1 and Microsoft Suite
- Inventory management, stock control and material purchasing including quality control and regulatory compliance
- Strategic inventory sourcing, X-ref and procurement
- People management including Supplier Relationship Management
- Dispute management and successful resolution
- Continuous improvement, specialising in procedures and documentation
- Data analysis and reporting
- Despatch and logistics
References
Emma Jordan
Installer Coordinator, Premier Shades
0403951044
Ryan Green
Customer Service Manager, Kavo Kerr Australia
88703000
Raelene Treseder
Customer Service Manager, Smith & Nephew
0466479943/0414692943
Timeline
Onsite Inventory Coordinator
Entec International
08.2023 - Current
Purchasing Coordinator
Premier Shades
01.2019 - Current
Customer Service Representative
Kavo Kerr Australia
10.2018 - 01.2019
Customer Service Project Lead
Smith & Nephew
05.2018 - 10.2018
Advanced Wound Management Team Leader
Smith & Nephew
06.2017 - 05.2018
Snr Customer Service & Branch Support Representative
Smith & Nephew
05.2016 - 06.2017
Customer Service Representative
Smith & Nephew
12.2015 - 05.2016
Order Management Team Leader
Nalco (an Ecolab Company)
06.2014 - 12.2015
Customer Service Representative
Nalco (an Ecolab Company)
05.2013 - 05.2014
Office Administrative Assistant
Fulton Industries Australia
01.2004 - 04.2013
Import/export short course -
Export Council of Australia
Seminar -
GS1 Bar Code And Numbering
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