Karen Reid
Frankston South
Summary
I am a dedicated and organised professional with a keen attention to detail, excelling in both independent and collaborative environments. With a willingness to take on added responsibilities, and the ability to handle multiple tasks simultaneously, I am able to effectively meet diverse challenges.
Overview
39
39
years of professional experience
Work History
Planning Support Officer (Trees) - Urban Planning
City of Boroondara
09.2018 - Current
- Solely managing the complex tree related administrative tasks within Urban Planning under the Tree Protection Local Law (TPLL) and Planning Scheme
- Responding to a high volume of public enquiries and providing accurate and efficient written responses
- Processing all compliance for tree replacement planting as per permits issued under the Tree Protection Local Law (TPLL) and Planning scheme
- Lodging and following up on all Tree Investigations, Infringement Reviews, Tree Appeals, Tree Replacement Planting Reminders
- Booking weekly Arborist Site Visit Inspections related to tree removal applications
- Handling escalated sensitive disputes between neighbours and various parties
- Supporting Council Planning arborists in a fast-paced environment
- Answering and handling up to 30 telephone planning enquiries per day
- Engaging with, and educating, the Boroondara community about the importance of preserving tree canopy
- Weekly customer facing duties at the Planning Counter dealing with general planning enquiries
- Regular liaison with all relevant internal and external departments
- Proficient use of Council’s corporate systems - Objective, CRM, Property & Rating, Weave.
Manager/Indoor Plant Technician
Pot N Plant Pty Ltd - Interior Plantscaping Company
01.2013 - 01.2018
- Responsible for all the daily operations of the business, including managing staff, sales, quotation from enquiry, administration duties, ordering plants, liaison with suppliers, website management and more
- Providing on-site quotations for interior plantscaping designs for commercial businesses throughout Melbourne and Victoria
- Coordinating all ongoing plant changeovers and general maintenance of interior plants
- Physically installing new plant displays
- Planning all ongoing maintenance schedules for 'Plant Technicians’ and managing staff ensuring a high level of customer service
- Actively recruiting, training and mentoring a team of 8 staff.
Gardener
Periwinkle Garden Design & Creation
01.2012 - 01.2015
Retail Travel Consultant
Excell Travel & Cruise/Noonan’s Travel
01.2009 - 01.2012
Personal Assistant to Creative Director
DDB Needham Advertising Agency
09.1995 - 06.1997
Management Coordinator
SSB Advertising Agency
04.1992 - 09.1995
Marketing Coordinator
Young & Rubicam Advertising Agency
08.1987 - 07.1990
Personal Assistant to Media Director
J Walter Thompson Advertising Agency
09.1985 - 08.1987
Education
Mentone Girls Secondary College
Mentone, VICSkills
- Highly proficient in MS Office, P&R Property Rating, CRM, Objective, Weave
- Strong work ethic
- Excellent communication and relationship building abilities
- Positive and willing attitude
References
- Chris Spencer, Team Leader - Urban Planning Forestry, City of Boroondara, 0466 484 259
- Mandy Hollywood, Team Leader - Statutory Planning, Mornington Peninsula Shire, 0414 496 302
- Peter Nissen, Pot’n’ Plant P/L - Interior Plantscaping, 0418 562 549
Training
- 2014 - Build & Publish a Website - Holmesglen TAFE
- 2011 - SureSafe Insurance Compliance Training - SureSafe
- 2010 - Cert III Tourism – William Angliss Institute
- 2010 - Business Certificate - William Angliss Institute
- 2010 - CrossCheck Travel Management - William Angliss Institute
- 2002 - GROW for Small Business Program
- 2000 - Cert IV in Small Business Management - Kangan Batman TAFE
Timeline
Planning Support Officer (Trees) - Urban Planning
City of Boroondara
09.2018 - Current
Manager/Indoor Plant Technician
Pot N Plant Pty Ltd - Interior Plantscaping Company
01.2013 - 01.2018
Gardener
Periwinkle Garden Design & Creation
01.2012 - 01.2015
Retail Travel Consultant
Excell Travel & Cruise/Noonan’s Travel
01.2009 - 01.2012
Personal Assistant to Creative Director
DDB Needham Advertising Agency
09.1995 - 06.1997
Management Coordinator
SSB Advertising Agency
04.1992 - 09.1995
Marketing Coordinator
Young & Rubicam Advertising Agency
08.1987 - 07.1990
Personal Assistant to Media Director
J Walter Thompson Advertising Agency
09.1985 - 08.1987
Mentone Girls Secondary College
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