Karen Rennick
Wollongong,NSW
Summary
Friendly and upbeat door greeter offering positive attitude and significant background in environments. Knowledgeable about operations, customer relations and security procedures. Highly observant and detail-oriented in tracking and assisting customers. Excel in communication, problem-solving, and adaptability, ensuring customers feel valued from the moment they enter the store to when they leave.
Overview
37
37
years of professional experience
Work History
Receptionist
Hope Floats Homecare
Horsley, NSW
08.2023 - Current
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Prepared welcome packages for new hires.
- Ensured cleanliness and organization of the reception area to maintain a professional, safe, hazard-free environment.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
Office Worker
Real Life Assistants
Coniston , NSW
01.2022 - 03.2023
- Created spreadsheets to track data points related to customer accounts.
- Managed daily office operations and maintained a clean and efficient workspace.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Answered telephones, directed calls, took messages, and ran errands.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Maintained a professional demeanor while interacting with internal and external customers via phone or email.
- Greeted and directed visitors to the office.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Maintained confidentiality of sensitive information and documents.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
Childcare Worker
Childcare
Wollongong, NSW
01.2000 - 12.2021
- Utilized problem solving techniques when dealing with challenging behaviors from children.
- Facilitated group activities designed to promote socialization among peers.
- Administered first aid when necessary or requested by parents and guardians.
- Engaged in active listening when communicating with children to ensure understanding of instructions or expectations.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Secured indoor and outdoor premises to protect children.
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Established and maintained safe, supportive, and welcoming environments for children of all backgrounds, following health standards.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Instructed children in eating, resting and restroom habits.
Director
Domestic Affairs
Wollongong, NSW
12.1987 - 12.1999
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Dapto High School
Dapto, NSW12-1987
Skills
- Strong interpersonal skills
- Security awareness
- Complaint Handling
- Special Needs Assistance
- Self Motivation
- Reliability
- Team Collaboration
- Multitasking and prioritization
- Professionalism
- Guest and client satisfaction
Affiliations
Life Hacks
Arts & Crafts
Movies & Music
Live Comedy Shows
Timeline
Receptionist
Hope Floats Homecare
08.2023 - Current
Office Worker
Real Life Assistants
01.2022 - 03.2023
Childcare Worker
Childcare
01.2000 - 12.2021
Director
Domestic Affairs
12.1987 - 12.1999
High School Diploma -
Dapto High School
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