Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Robertson

White Beach,TAS

Summary

Provide enhanced visitor satisfaction at Port Arthur Historic Sites through streamlined processes and personalized recommendations. Demonstrates strong problem-solving abilities and professional visitor engagement, contributing to improved team efficiency and customer service success rates.

Overview

28
28
years of professional experience

Work History

Visitor Services Officer

Port Arthur Historic Sites
12.2022 - Current
  • Increased visitor satisfaction with personalized recommendations on exhibits and activities.
  • Participated actively in staff meetings where I shared ideas on how to improve visitor experience.
  • Streamlined entry process for a better visitor flow, managing ticket sales and admission procedures.
  • Enhanced visitor experience by providing exceptional customer service and addressing inquiries.
  • Coordinated group visits efficiently, ensuring smooth transitions between tours and activities.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.

Administration Officer

Centrelink
02.1997 - 10.2003
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Increased customer service success rates by quickly resolving issues.

Education

Year 10 -

Kingston High School
Kingston, TAS
1979

Skills

Use POS to provide Ticket Sales

Provide accurate and up to date information for Tours and Site Talks

Book additional Tours as requested

Daily Banking

Greet Visitors in a friendly and professional manner

Timeline

Visitor Services Officer

Port Arthur Historic Sites
12.2022 - Current

Administration Officer

Centrelink
02.1997 - 10.2003

Year 10 -

Kingston High School

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Karen Robertson