Karen Rodrigues

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Greet and engage customers in a warm and welcoming manner, reflecting the luxury brand image.
• Provide personalised assistance, understanding each client's preferences to offer tailored product recommendations.
• Possess an in-depth knowledge of BOSS's luxury clothing collections, including fabric details, design inspirations, and seasonal trends.
• Conducted product demonstrations and highlighted unique features to showcase the exclusivity of our offerings.
• Demonstrate effective sales techniques to meet and exceed individual and team sales targets.
• Foster long-term relationships with clients, ensuring high customer satisfaction and loyalty.
• Contribute to maintaining an aesthetically pleasing and organized store layout that reflects the luxury brand image.
• Assist in setting up displays and ensuring products are presented enticingly.
• Identify opportunities for upselling and cross-selling by understanding customer needs and suggesting complementary products.
• Stay informed about new arrivals and promotions to maximize sales opportunities.
• Proven experience in luxury retail sales with a strong track record of meeting or exceeding sales targets.
• Impeccable personal presentation and a keen sense of style.
• Exceptional communication and interpersonal skills to engage with discerning clientele.
• Ability to provide a luxurious and seamless customer experience.
• Open/Close the store.
• Perform higher duties in the absence of the store manager.

• Optimized pay-per-click campaigns, increasing ROI by20% within the first quarter.
• Conducted A/B testing and implemented advanced bidding strategies to refine ad performance.

• Spearheaded creative campaigns for high-profile clients like Pink Lady apples and Meat and Livestock Australia.
• Executed high-impact digital marketing strategies across Google Ads and social platforms.
• Delivered insightful presentations and reports, earning client commendations for detail-oriented execution.
• Collaborated with creative teams to design visually compelling ad materials.

• International & Domestic Ticketing

• Holiday Packages

• Visa procedures

• Hotel reservations

• Car rentals

• Travel Insurance

• Tour excursions

• Managing the sales and Business development

• Worldwide ticketing for client

Holiday packages (FIT & GROUP)

• Visa assistance

• Study Programs (Accommodation, transportation, meals, visa and study materials)

• Hotel reservations along

• Car rental

• Developed innovative solutions to complex problems, resulting in improved organizational performance.
• Reviewed employee concerns and new opportunities to drive business strategies.
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
• Sorted and organized files, spreadsheets, and reports.
• Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

• - Drove cross-promotions, achieving a15% increase in credit card sales through targeted campaigns
• - Analyzed market trends to uncover untapped advertising opportunities