Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Karen Rolls

Karen Rolls

Meringandan,QLD

Summary

Skilled In retail and management. Enthusiastic about meeting challenging demands in high-volume environments.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Caravan Park Manager

Aust Park Ltd
02.2010 - 02.2014
  • Complied with mandated policies and programs.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Completed annual rent calculations using housing database software.

Caravan Park Manager

Aust Park Ltd
02.2007 - 02.2010
  • Fostered open communication and promoted cooperative actions that contributed to preservation and interpretation of cultural, natural and historical resources.
  • Exceeded expectations for park with strong focus on progression.
  • Complied with mandated policies and programs.
  • Developed and managed capital construction and site rehabilitation and developed priorities for project funding.
  • Coordinated appointments to show marketed properties.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Delivered emergency 24-hour on-call service for tenants on building issues.

Retail Assistant

Ferrari Formalwear & Bridal
11.2021 - 01.2024
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Tracked down hard-to-find merchandise at diverse locations.

Claim Assistant

Suncorp Insurance
Toowoomba, QLD
01.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Strengthened communication skills through regular interactions with others.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Identified issues, analyzed information and provided solutions to problems.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Passionate about learning and committed to continual improvement.

Education

Diploma - Psychology

Estrada College
Brisbane, QLD
2015

Grade 12 -

Dalby State High School
Dalby, QLD
12.1991

Skills

  • Professional and Strong Work Ethic
  • High attention to detail
  • Performance improvements
  • Staff Management
  • Inter-department collaboration
  • Employee evaluations
  • Problem Solving and Leadership
  • Chemical handling
  • Payroll understanding
  • Training and Mentoring
  • Team Building

Timeline

Claim Assistant

Suncorp Insurance
01.2024 - Current

Retail Assistant

Ferrari Formalwear & Bridal
11.2021 - 01.2024

Caravan Park Manager

Aust Park Ltd
02.2010 - 02.2014

Caravan Park Manager

Aust Park Ltd
02.2007 - 02.2010

Diploma - Psychology

Estrada College

Grade 12 -

Dalby State High School

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Karen Rolls