KAREN RUHLE

• Overseeing management of 170 properties while providing general service to tenants.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Provided excellent customer service to current tenants while attracting new residents through engaging outreach efforts.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Maximized rental income while minimizing expenses through effective planning and control.
• Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
• Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
• Collaborated with leasing agents to maintain up-to-date knowledge of available units and market trends affecting rental rates.

• Agency carries out from top to bottom the Property Management of properties throughout Queensland and South Australia. Working in conjunction with a field team to cover all aspects of Property Management.
• Managed day-to-day activities involving tenants, subcontractors and property management.
• Oversaw daily operations, maintenance and administration of various properties.
• Contracted with tenants by negotiating leases and collecting rent.
• Overseeing a portfolio of 120 properties with the use of databases and systems (PropertyMe, AirTable, Snug, Fix Maintenance, IRE)

• Actively engaged to maintain property rentals by advertising and filling vacancies, negotiating and enforcing leases and maintaining and securing rental properties
• Overseeing a portfolio of 170 properties with the use of databases and systems (Console Cloud, Realworks, Vault, Snug, Maintenance Manager)

Achievements.

• Building relationships with both landlords and tenants whilst being open and transparent
• Keeping open communication
• Overseeing and keeping arrears to a minimum -
• Continually adapting to change and understanding legislation
• Successfully offering an extraordinarily high level of personal and professional service
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

• Engaged externally by the business to develop the rental department, responsible for establishing data bases and systems (Xero, Console Gateway and PropertyME) and developing and delivering in-house training to the property management team
• Managed a team of 14 through upselling, performing internal audits of team members and providing reports to the Principal as well as providing support to administration team members

Achievements.

• Established the rental department for the business
• Established software systems that provided the best business case
• Developed and delivered training for team members
• Implemented daily planners that significantly improved the time management and workflow for all team members
• Successfully managed a Portfolio of 150 rental properties with

• Actively engaged with latest legislative requirements for the rental industry to ensure compliance of tenants, owners and the business
• Performed initial, routine and exit inspections with meticulous detail to ensure property conditions were accurately reported
• Coordinated contractors to ensure the property was compliant with building standards and legislation prior to tenant occupancy
• Maintained contact with insurance carriers, fire departments, and law enforcement to coordinate emergency management plans

Achievements.

• Oversaw total operation, maintenance and administration of 170 properties
• Resolved legal issues and neighborhood disputes through effective communication, policy expertise and knowledge of local laws
• Developed positive relationships with third-party vendors to provide a cost benefit to property owners for property maintenance services

• Supported local community post national disaster Tropical Cyclone Marcia, operating within a local insurance call centre
• Managed external emails from clients, builders and engineers to ensure workflow was not disrupted
• Performed document management including digitizing documentation, processing and filing

Achievements.

• Efficiently and accurately recorded information into project databases
• Provided support throughout the entire claim process, from initial file setup through to financial reconciliation of insurance claims

• Provided administration support for demonstrators across Central Queensland
• Deployed and integrated numerous new systems to the business with a seamless transition
• Delivered training to 100’s of field demonstrators and in-house team members for internal systems
• Forecasted stock sales and ensured stock was ordered to meet supply demand

Achievements.

• Significantly improved workflow through overhauling the inventory layout of warehouse stock
• Implement debt recovery systems, providing a cost saving to the franchise of $10,000’s
• Developed internal tools to drastically improve self-audits and stocktake processes, rapidly identifying incorrect stock levels
• Created a newsletter platform to communicate new product lines and promotions to regional communities and demonstrators