Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Rutledge

Waterford ,QLD

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

20
20
years of professional experience

Work History

Assistant Manager

Zarraffa's Coffee
08.2020 - Current
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Supervisor

Zarraffa's Coffee
04.2019 - 08.2020
  • Monitored workflow to improve employee time management and increase productivity.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Supervisor

Zarraffa's Coffee
02.2008 - 03.2019
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Proved successful working within tight deadlines and a fast-paced environment.

Leading Hand

Logan Moulders
11.2003 - 02.2008
  • Applied troubleshooting and diagnostics abilities to assess repair and maintenance needs.
  • Facilitated smooth workflows by proactively identifying potential issues and implementing corrective measures.
  • Operated equipment while observing standard safety procedures.
  • Fostered an atmosphere of open communication within the team, promoting a culture of continuous learning and knowledge sharing.
  • Leveraged technical expertise to troubleshoot equipment malfunctions and restore normal operations quickly.
  • Optimized resource allocation for improved project timelines and cost reduction efforts.
  • Assembled pallets and crates for secure transportation of materials.
  • Managed warehouse operations and verified proper shipment procedures.
  • Ensured adherence to company policies, industry regulations, and best practices throughout all aspects of project management.
  • Enhanced team productivity by efficiently allocating tasks and closely monitoring progress.
  • Delivered high-quality results consistently by enforcing rigorous quality control measures across all stages of the project lifecycle.
  • Promoted safety awareness among the workforce, leading to reduced incidents and accidents on site.
  • Coordinated project resources, ensuring timely completion of tasks while maintaining high-quality standards.
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Mentored junior staff members to enhance their technical skills and boost overall team performance.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School Diploma -

Marlborough Girls High School
Blenheim NZ
11.1983

Skills

  • Money Handling
  • Problem Resolution
  • Emergency Response - First Aid and CPR Qualified
  • Employee Performance Evaluations
  • Computer Skills
  • Staff Training and Development
  • Team Development
  • Product and service knowledge
  • Team Leadership
  • Customer Service
  • Team motivation

Timeline

Assistant Manager

Zarraffa's Coffee
08.2020 - Current

Supervisor

Zarraffa's Coffee
04.2019 - 08.2020

Supervisor

Zarraffa's Coffee
02.2008 - 03.2019

Leading Hand

Logan Moulders
11.2003 - 02.2008

High School Diploma -

Marlborough Girls High School

Similar Profiles

CREATE PROFILE
Karen Rutledge