Karen Rutter

● Responding quickly, professionally and accurately to all enquiries with therapists, organisations and customers either by phone, electronically or face-to-face regarding quotes, orders, status requests, complaints, product returns and warranties;

● Managing inbound and outbound emails from various email mailboxes and moving communication to relevant mailboxes or 'tagging' appropriate staff members;

● Quoting, invoicing and refunds for organisational and third party funding bodies through POS system and eCommerce (B2B);

● Setting up and maintaining new customer accounts in POS system and eCommerce (B2B);

● Creating, adding or modifying new products in FRED Office database or on eCommerce (B2B);

● Viewing SOH using FRED Office;

● Viewing supplier websites for stock availability and general information on products;

● Contacting couriers for quotes or to make a job booking and making job booking using their online portal (Startrack);

● Processing billing for customers through funding bodies such as NDIS, Home Care Packages and Workers Insurance and uploading to relevant portals with seamless ease;

● Viewing tracking status of orders through Australia Post for customer enquiries;

● Attending staff meetings;

● Complying with all policies and procedures in place in the pharmacy.

● Assisting with individual and group activities;

● Assisting and guiding residents to and from activities;

● Conducting and engaging in group activities (Bingo, Hoy, Balloon Tennis, Craft and more);

● Implementing new activities to meet residents needs or desires;

● Reporting daily levels of participation in activities;

● Maintaining accurate documentation;

● Driving facility bus for shopping trips or outings with residents (with use of wheelchair Lift when required);

● Demonstrated understanding of ACFI framework;

● Daily cares of facility birds

●Assisting and supporting clients with all general activities of daily living (personal hygiene care, meal planning/preparation, medication prompting,

basic housekeeping, laundry, mobility assistance and accompanied shopping with the client or unaccompanied shopping on behalf of the client);

● General duties of paperwork or entering data into the appropriate program – legal medication charts etc;

● Assisting with diversional therapy (games, crafts, exercises, bowling, outings);

● Social and community access support;

● Respite Care

● Answering calls and transferring to designated Client Service Planner;

● Cancelling or rescheduling of client services and recording in relevant internal software systems;

● Stationery, PPE & IT Stocktake and ordering;

● Online shopping orders for SIL houses and Allied Health group activities;

● General data entry using internal software systems – recording communication with clients, emailing rostering team, recording fleet vehicle usage, recording client attendance to Allied Health groups;

● Maintaining filing system and superseding older documentation;

● General photocopying, scanning and emailing of documents;

● Assisting Client Service Planners with client reviews etc

● Collecting and distributing mail to appropriate departments or personnel