Karen Ryan
Narangba,QLD
Summary
Dedicated housekeeping professional with a proven track record at Sir Francis Jake Motel, excelling in guest relations and meticulous cleaning techniques. Recognized for enhancing guest satisfaction through effective sanitization procedures and exceptional customer service. Committed to maintaining high standards of cleanliness while demonstrating reliability and strong teamwork skills.
Overview
2026
2026
years of professional experience
Work History
Domestic Cleaner
Done In A DashCleaning
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Domestic Assistant
Australian Unity
Restoration Technician
Restorx Services
Housekeeping Room Attendant
Sir Francis Jake Motel
Heatherbrae, NSW
07.2024 - 07.2025
- Cleaned and sanitized guest rooms according to established standards.
- Replenished supplies, ensuring availability of necessary items for guest comfort.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Collaborated with team members to maintain efficient housekeeping operations.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Assisted in training new staff on housekeeping procedures and best practices.
- Adapted quickly to changing priorities to meet guest needs efficiently.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
Housekeeping Room Attendant
Mecure Newcastle Airport
Newcastle Airport
05.2023 - 07.2024
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Cleaned and sanitized guest rooms according to established standards.
- Replenished supplies, ensuring availability of necessary items for guest comfort.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Collaborated with team members to maintain efficient housekeeping operations.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Adapted quickly to changing priorities to meet guest needs efficiently.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Assisted in training new staff on housekeeping procedures and best practices.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
Housekeeping Room Attendant
Esplanade Motel
Newcastle, NSW
05.2022 - 08.2023
- Organized laundry services, maintaining cleanliness and order in shared spaces.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Cleaned and sanitized guest rooms according to established standards.
- Replenished supplies, ensuring availability of necessary items for guest comfort.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Collaborated with team members to maintain efficient housekeeping operations.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Adapted quickly to changing priorities to meet guest needs efficiently.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Assisted in training new staff on housekeeping procedures and best practices.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
Housekeeping Room Attendant
Shelley Beach Apartments/Blue Lagoon Resort
Central Coast, NSW
05.2021 - 09.2022
- Reduced environmental impact by cimplementing water-saving cleaning techniques and using eco-friendly products.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Organized laundry services, maintaining cleanliness and order in shared spaces.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Cleaned and sanitized guest rooms according to established standards.
- Replenished supplies, ensuring availability of necessary items for guest comfort.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Collaborated with team members to maintain efficient housekeeping operations.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Adapted quickly to changing priorities to meet guest needs efficiently.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Assisted in training new staff on housekeeping procedures and best practices.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
Housekeeping Room Attendant
Quest Apartments Newcastle West
Newcastle Westm
05.2020 - 04.2021
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Rotated linens in storerooms and replenished when supplies ran low.
- Cleaned and sanitized guest rooms according to established standards.
- Replenished supplies, ensuring availability of necessary items for guest comfort.
- Collaborated with team members to maintain efficient housekeeping operations.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Adapted quickly to changing priorities to meet guest needs efficiently.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Sorted, laundered and put away various laundry items.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Assisted in training new staff on housekeeping procedures and best practices.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
Skills
- Self-motivation and initiative
- Dusting and polishing surfaces
- Organization and decluttering
- Bed making and linen care
- Floor cleaning techniques
- Bathroom cleaning mastery
- Reliability and punctuality
- Garbage disposal and recycling
- Professional appearance
- Window washing proficiency
- Kitchen cleaning expertise
- Mold and mildew prevention
- Odor control methods
- Pet mess cleanup
- Sanitization procedures
- Folding clean laundry
- Customer service
- Infection control
- Customer service-focused
- Interior and exterior cleaning
- Cleaning techniques
- Window cleaning
- Chemical handling
- Excellent oral and written communication
- Sorting and washing laundry
- Teamwork
- Appliance maintenance
- Proper chemical handling
- Efficient time management
- Carpet and upholstery care
- Vacuuming and sweeping
- Restroom detailing
- Mopping and sweeping
- Resident support
- Dusting furniture
- Ceiling fan cleaning
- Window washing
- Vacuuming
- Ordering cleaning supplies
- FLUENT IN LANGUAGE
- Waste disposal
- Quality assurance
- Physically strong
- Laundry management
- Health and safety compliance
- Housekeeping
- Tile and grout care
- Complex Problem-solving
- Residential cleaning
- Supply inventory management
- Guest relations
- Quality assurance controls
- Multitasking and organization
- Cleaning and organizing
- Detail-oriented
- Safety protocols
- Equipment operation
- Product knowledge
- Room preparation
- Guest amenity replenishment
- Closet detailing
- Customer feedback management
- Washing windows
- Dusting
- English language fluency
- Ergonomics and safety training
- Deep cleaning
- Linen replenishment
- Kitchen sanitizing
- Focused and detail-oriented
- Linen replacement
Timeline
Housekeeping Room Attendant
Sir Francis Jake Motel
07.2024 - 07.2025
Housekeeping Room Attendant
Mecure Newcastle Airport
05.2023 - 07.2024
Housekeeping Room Attendant
Esplanade Motel
05.2022 - 08.2023
Housekeeping Room Attendant
Shelley Beach Apartments/Blue Lagoon Resort
05.2021 - 09.2022
Housekeeping Room Attendant
Quest Apartments Newcastle West
05.2020 - 04.2021
Domestic Cleaner
Done In A DashCleaning
Domestic Assistant
Australian Unity
Restoration Technician
Restorx Services