Karen Salter
Rowville,VIC
Summary
Highly Experienced in Sales, Supply Chain and Customer Service. With 20+ years' experience working for a large international engineering company and a small local family business in same sector. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Always looking to extend skill sets and expand knowledge across a variety of industries. Working closer to home will allow for a great work-life balance.
Overview
22
22
years of professional experience
Work History
Internal Sales and Admin
PSI Supplies-PSI Fluid Power/PSI Automation
11.2021 - 03.2024
- Key Responsibilities: Provide excellent service to internal and external customers.
- Processing supplier invoices within system, ensuring accuracy for accounts.
- Enhanced client satisfaction by providing exceptional customer service and addressing over 40 daily inquiries promptly.
- Assisted with creating scripts and responses for consumer interaction.
- Teamed with partners to close deals for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Communication - both written and verbal to suppliers, freight companies and clients
- Freight companies - negotiating and sourcing best price and lead times, applying discounts considering incoming freight costs
- Shipping goods locally and internationally
- Use of online freight systems to generate consignments
- Maintaining warehouse supplies - ordering stock and non-stock products from local and overseas suppliers
- Using MYOB system reports: usage/historical data
- Stocktaking
- Liaising with suppliers on due dates and ensuring deliveries and monitored if delayed, and system updated
- Monthly business reporting including statements to customers
- Sales counter customers (EFT payments) and account customers processing remittances and contacting for overdue accounts
- Credits to both suppliers and customers and warranty issues if necessary.
Operations Assistant
Norgren/IMI Precision
03.2002 - 10.2021
- Managed day-to-day department operations with effective workflow coordination, including 50+ incoming calls and emails per day.
- Key responsibilities: Overseas purchasing and all relevant supply chain duties
- Data entry and filing (paper and electronic files) reports to determine product needs
- Ensure timely confirmations, deliveries and further actions if required due to delays
- Pricing, lead time and quantity checks
- Receipt of goods into JDE system and credits if required
- Weekly deliveries from both stock and customer demands
- Worked with freight companies on best pricing options for both air and sea large freight consignments, with small international express parcels as well
- Maintaining great working relationships to help maintain great in transit times to ensure quick deliveries
- Checking freight invoices for correct charging.
Education
High School Diploma -
PCW
Windsor, VICSkills
- Goal-oriented mindset
- Email Etiquette
- Cold calling expertise
- CRM proficiency
- Opening and closing procedures
Training Education
- First Aid 2023
- Certificate IV in Supply Chain 2012
- Year 12 VCE
Areas Of Expertise
Efficient and effective time management to deliver outcomes, Confident multitasker in all aspects of administration, Deliver excellent Customer service both internally and externally, Intermediate computer skills - Microsoft Office, MYOB, JDE-ERP, Freight Checker, Confident with verbal and written communication, Effective listener within difficult situations, High attention to detail, Effective team player communicating with others, Confident in Warehouse operations, Maintain Stock Control - ordering local and internationally, auditing and reporting., Client portfolios - Overseeing orders from entry to invoicing, Freight - Local and international, cost, lead time, delays, transit
References
Available on request
Timeline
Internal Sales and Admin
PSI Supplies-PSI Fluid Power/PSI Automation
11.2021 - 03.2024
Operations Assistant
Norgren/IMI Precision
03.2002 - 10.2021
High School Diploma -
PCW
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