Karen Smith
Bathurst,Australia
Summary
Dynamic and results-oriented professional with extensive experience at Housing Plus, adept in data entry and conflict resolution. Excelled in high-pressure environments, efficiently managing client needs and enhancing service satisfaction. Demonstrated organizational prowess and detail orientation, significantly contributing to team and client support.
Overview
12
12
years of professional experience
Work History
Cadetship
Housing Plus
01.2024 - 12.2024
- In this role, I learned a lot about the different areas of Housing Plus.
- Performed water meter readings, completed inspections, and assessed client requirements across Bathurst, Dubbo, Orange, Lithgow, and Mudgee.
- Guided clients experiencing homelessness toward accessing emergency resources.
- Managed incoming calls, messages, email communications, and in-office customer queries effectively.
- Generated accurate contract leases.
- Observed proceedings during NCAT court hearings with the Arrears Specialist Team.
- Developed skills in tenancy processes such as generating tenancy-related letterheads, tenant statements, and rent increase documentation.
- Performed routine inspections and maintained detailed smoke alarm records in Excel spreadsheet.
- Collaborated with domestic violence and homelessness service workers, contributing to intake processes, case management tasks, house meetings, and team discussions.
- Performed needs assessments and periodic re-assessments through on-site visits and calls.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated GT systems with water meter data, photos, and custom tab information for specific regions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
Support Worker
Clean'N'Care Home and Garden Services
04.2023 - 07.2023
- Enhanced support for clients via regular tasks.
- Provided cleaning services to maintain client's home.
- Facilitated travel between various client homes.
- Facilitated clients' travel for appointments and errands.
Support Worker
WeCare
01.2023 - 03.2023
- Managed care for complex client presenting with autoimmune disease, encephalitis, mild memory loss, and violent tendencies.
- Prepared breakfast, lunch, dinner, and snacks for clients.
- Engaged in memory games to enhance cognitive skills.
- Organized and categorized wardrobe items.
- Encouraged daily walking habits for clients.
- Engaged in outdoor activities by feeding birds.
- Managed medication administration alongside maintaining records of progress notes and behavior charts.
- Managed appointments and provided transportation.
- Coordinated emergency response by contacting ambulance and police during client violent escalations.
- Drafted formal descriptions of incident occurrences.
- Completed food shopping and organized groceries systematically.
Housekeeper
AHS Hospitality Services
01.2013 - 12.2013
- Maintained cleanliness and serviced guest rooms efficiently at Rydge's Mount Panorama.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Changed bed linens and towels, tidied up rooms.
- Reported damage or theft of hotel property to management.
- Used cleaning chemicals following proper guidelines.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Education
Certificate IV - Community Housing
CHIA
NSW, Australia01.2024
First Aid Qualification -
01.2023
Certificate IV - Community Services
TAFE NSW
NSW, Australia01.2023
Certificate III - Community Services
TAFE NSW
NSW, Australia01.2022
Certificate III - Community Pharmacy
TAFE NSW
NSW, Australia01-2021
Certificate II - Retail
TAFE NSW
NSW, Australia01.2019
High School -
Kelso High School
NSW, Australia01.2004
Skills
- Organized and detail-oriented
- Excellent communication skills
- Excellent time management
- Conflict resolution skills
- Problem-solving skills
- Experience working in high-pressure situations
- Assisting individuals with self-care and daily tasks
- Data entry
- Organizational skills
- Attention to detail
References
- Kerry Rogan, Friend, 0413951403
- Kirsty Marcantelli, Support Co-Ordinator/Mentor, 0431758330
- Tabatha Berendt, Job Placement Consultant, 02 68837500
Timeline
Cadetship
Housing Plus
01.2024 - 12.2024
Support Worker
Clean'N'Care Home and Garden Services
04.2023 - 07.2023
Support Worker
WeCare
01.2023 - 03.2023
Housekeeper
AHS Hospitality Services
01.2013 - 12.2013
Certificate IV - Community Housing
CHIA
First Aid Qualification -
Certificate IV - Community Services
TAFE NSW
Certificate III - Community Services
TAFE NSW
Certificate III - Community Pharmacy
TAFE NSW
Certificate II - Retail
TAFE NSW
High School -
Kelso High School
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