Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Karen Taylor

Macquarie Park,NSW

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Reliable Attendant highly effective at managing multiple simultaneous tasks in busy environments. Keeps supplies stocked, areas cleared and hazards eliminated. Offering [Number] years of experience in [Industry]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

34
34
years of professional experience

Work History

Pet Services

Owner Operator
01.2011 - Current
  • Enhanced customer satisfaction by addressing and resolving service-related issues promptly.
  • Maintained accurate records for client accounts, ensuring timely payments and proper documentation.
  • Streamlined work processes by implementing efficient organizational systems and procedures.
  • Increased team productivity with effective communication and collaboration strategies.
  • Provided exceptional service to clients, fostering strong relationships and repeat business.
  • Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
  • Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
  • Collaborated with cross-functional teams to complete complex projects within tight deadlines, resulting in increased overall efficiency.

Professional Dog Groomer

Owner-Operator
01.2022 - 01.2024
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Increased client retention through excellent communication and rapport-building with pet owners.
  • Streamlined appointment scheduling process, resulting in reduced wait times for clients.
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff.
  • Boosted overall efficiency by maintaining proper inventory levels of grooming supplies and equipment.
  • Collaborated with coworkers to ensure seamless coordination during busy periods at the salon.
  • Contributed to business growth by actively promoting salon services through social media engagement and positive word-of-mouth referrals from satisfied clients.
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks.
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process.
  • Assisted in training new employees on proper handling techniques, equipment usage, and salon policies as needed.
  • Promoted a safe working environment by enforcing company safety guidelines among team members consistently.
  • Helped develop marketing strategies aimed at attracting new clientele through targeted promotions and incentives based on customer needs analysis.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

Operations Manager

Norton Street Grocer
01.2013 - 01.2015
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Increased profit by streamlining operations.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Hospitality Supervisor

Many Positions
01.1990 - 01.2014
  • Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
  • Streamlined operational efficiency by implementing effective scheduling and staff management practices.
  • Elevated team performance through regular training sessions focused on customer service and communication skills.
  • Boosted revenue with upselling techniques and promotion of special events or packages to guests.
  • Ensured seamless guest experiences by coordinating room assignments, reservations, and special requests.
  • Optimized inventory control by conducting regular stock checks and maintaining accurate records for cost management purposes.
  • Minimized complaints through proactive issue resolution and consistent follow-up with guests.
  • Contributed to overall business growth by identifying potential areas for improvement in operations, guest services, or staff performance.
  • Established positive relationships with vendors, negotiating contracts for better pricing and quality products or services.
  • Implemented safety protocols to minimize accidents or hazards while maintaining a secure environment for all guests and employees.
  • Managed daily financial transactions accurately, reconciling cash registers and preparing bank deposits as needed.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Controlled food costs and managed inventory.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Controlled expenses and boosted profitability by managing food and labor costs.
  • Set and oversaw weekly and special event menu plans.
  • Supervised food presentation and plating to enhance visual appeal.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Created new recipes, outlined steps, and training staff on correct preparation.
  • Directed activities of team of skilled kitchen workers preparing and serving meals.

Executive Chauffeur

Sydney Corporate Cars
12.2007 - 12.2011
  • Enhanced client satisfaction by providing timely and efficient transportation services.
  • Maintained a pristine vehicle appearance, ensuring a comfortable and professional environment for clients.
  • Navigated complex routes with ease, resulting in punctual arrivals to destinations and meetings.
  • Exercised discretion and confidentiality when handling sensitive information or high-profile passengers.
  • Managed tight schedules and unforeseen delays, consistently delivering clients to their destinations on time.
  • Developed strong rapport with clients, fostering trust and long-lasting business relationships.
  • Demonstrated excellent communication skills when coordinating travel plans with executive assistants and other support staff.
  • Streamlined pick-up and drop-off processes by maintaining open lines of communication with both clients and dispatchers.
  • Adhered to strict company policies regarding personal conduct, dress code, and passenger interactions at all times.
  • Coordinated with security teams during high-profile events ensuring clients were provided with the highest level of safety and discretion possible.
  • Established a professional and courteous demeanor, creating positive first impressions and fostering lasting relationships with clients.
  • Arrived on time to customer appointments.

Functions Manager

Taronga Zoo Sydney, NSW
05.2009 - 04.2010
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
  • Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Sales Executive

Fuji Xerox
01.2002 - 01.2006
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
  • Expanded market share with strategic territory planning and targeted prospecting.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
  • Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
  • Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Participated in industry trade shows, representing the company professionally and generating valuable leads for future business growth.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Identified upselling opportunities within existing accounts by staying informed about clients'' evolving needsrequirements.
  • Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
  • Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
  • Reviewed competitors'' offerings periodically to stay informed about industry trends and maintain a competitive edge.
  • Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
  • Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Established and maintained positive relationships with vendors to determine product availability and quality.
  • Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
  • Utilized internal lead referral tools to solicit new business opportunities and contacts.
  • Created and implemented successful sales campaigns to drive leads and increase sales.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.

I.T Analyst

KPMG Global Services
01.2000 - 12.2003
  • Streamlined IT processes by implementing automation tools and reducing manual effort.
  • Optimized system performance by conducting regular audits and resolving identified issues.
  • Enhanced data security with the implementation of robust encryption algorithms and firewalls.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Collaborated with cross-functional teams to ensure timely project delivery and client satisfaction.
  • Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Evaluated vendor proposals to determine best-fit technology solutions aligned with company objectives.
  • Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
  • Managed multiple projects simultaneously, prioritizing tasks effectively to meet deadlines without sacrificing quality.
  • Championed change management efforts to drive adoption of new technology systems across the organization smoothly.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Assessed business requirements to create focused solutions.
  • Participated in internal audits regarding quality management system.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Organized system operating procedures to strengthen controls.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Investigated system issues and implemented resolutions to reduce downtime.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
  • Communicated and explained business requirements to team members to understand and implement functional demands.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

Education

Bachelor of Arts - Education

Macquarie University
Sydney, NSW
10.2024

Certificate III - Project Management

Petersham TAFE
Petersham, NSW
01.2002

Skills

  • Complaint Handling
  • Call Center Experience
  • Client Relationship Building
  • Dispute Mediation
  • Workflow Management
  • Task prioritization
  • Sales expertise
  • Goal-oriented mindset
  • Active listening
  • Attention to detail
  • Customer satisfaction measurement
  • Resourcefulness
  • Professional demeanor
  • Time management
  • Analytical skills
  • Customer retention
  • Interpersonal skills
  • Record-keeping
  • Customer service excellence
  • Performance monitoring
  • Team collaboration
  • Cross-selling strategies
  • Project coordination
  • Empathy and understanding
  • Training and development
  • Organizational skills
  • Positive attitude
  • Data entry accuracy
  • Telephone etiquette
  • Conflict resolution
  • Social media savvy
  • Problem-solving abilities
  • Service recovery
  • Industry knowledge
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility
  • Quality assurance
  • Process improvement
  • Upselling techniques
  • Written communication
  • Product knowledge
  • Documentation and Reporting
  • Quality Control
  • Customer Service
  • Price Quoting
  • Cost Estimation
  • Complaint Resolution
  • Staff Education and Training
  • Data Processing
  • Strong Work Ethic
  • Handling Customer Complaints
  • Records Management

Timeline

Professional Dog Groomer

Owner-Operator
01.2022 - 01.2024

Operations Manager

Norton Street Grocer
01.2013 - 01.2015

Pet Services

Owner Operator
01.2011 - Current

Functions Manager

Taronga Zoo Sydney, NSW
05.2009 - 04.2010

Executive Chauffeur

Sydney Corporate Cars
12.2007 - 12.2011

Sales Executive

Fuji Xerox
01.2002 - 01.2006

I.T Analyst

KPMG Global Services
01.2000 - 12.2003

Hospitality Supervisor

Many Positions
01.1990 - 01.2014

Bachelor of Arts - Education

Macquarie University

Certificate III - Project Management

Petersham TAFE

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Karen Taylor