Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Taylor

Melbourne,VIC

Summary

Adept at maintaining high standards of cleanliness and sanitation, I leveraged my expertise in floor care and waste disposal to enhance client satisfaction at Blue Cross. My strong time management abilities and adaptability ensured efficient cleaning processes, contributing to a healthier, safer environment. Recognized for professionalism and reliability, I consistently met the diverse needs of clients and teams.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Cleaner/Carer

Blue Cross
07.2024 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Cleaner

Angel Mist Cleaning
05.2023 - 08.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Sustained cleanliness and order in outdoor areas, making them more inviting for guests and employees.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.

Cleaner

Maid To Clean, Residential & Janitorial Services
07.2020 - 11.2022
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.

Dept Manager

Coles Supermarket
11.2002 - 10.2021
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.

Carer

Salt Foundation
05.2013 - 11.2015
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
  • Maintained accurate records of patient care, documenting progress and any changes in condition.
  • Collaborated with healthcare professionals to develop comprehensive care strategies for optimal patient outcomes.
  • Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
  • Improved patient well-being by providing compassionate and attentive care.
  • Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
  • Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
  • Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
  • Remained alert to problems or health issues of clients and competently responded.
  • Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
  • Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Office Assistant

Crostoli King Biscuits
07.2012 - 11.2013
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Assisted in preparation of reports and presentations, which contributed to informed decision-making processes.

Education

Whittelsea Secondary College
Whittlesea, VIC

Skills

  • Cleaning and sanitizing
  • Housekeeping
  • Reliability and punctuality
  • Interior and exterior cleaning
  • Health and safety compliance
  • Laundry
  • Waste disposal methods
  • Laundry services
  • Floor care expertise
  • Recycling management
  • Green cleaning practices
  • Odor control methods
  • Interior window washing
  • Sanitization procedures
  • Proper chemical handling
  • Exceptional time management
  • Glass and window washing
  • Floor maintenance
  • Restroom upkeep
  • Safe cleaning with chemicals
  • Multitasking
  • Multitasking Abilities
  • Chemical Handling
  • Critical Thinking
  • Routine Maintenance
  • Problem-solving abilities
  • Reliability
  • Detail Oriented

Certification

Certificate Statement Of Attainment

CPR

Provide First Aid

Provide basic emergency life support

Timeline

Cleaner/Carer

Blue Cross
07.2024 - Current

Cleaner

Angel Mist Cleaning
05.2023 - 08.2023

Cleaner

Maid To Clean, Residential & Janitorial Services
07.2020 - 11.2022

Carer

Salt Foundation
05.2013 - 11.2015

Office Assistant

Crostoli King Biscuits
07.2012 - 11.2013

Dept Manager

Coles Supermarket
11.2002 - 10.2021

Whittelsea Secondary College

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Karen Taylor