Summary
Overview
Work History
Education
Skills
References
Demonstratedabilities
Timeline
Generic

Karen Tostatto

Gold Coast,Australia

Summary

Efficiently manages executive front desk operations with strong organisational and multitasking skills. Builds positive relationships with clients and colleagues through effective communication and professionalism. Keen eye for detail and commitment to delivering exceptional service. Dedicated to enhancing overall efficiency and productivity of any organization.

Overview

19
19
years of professional experience

Work History

Executive Receptionist - Clinical Council Administration Support

Queensland Health
10.2022 - Current
  • Company Overview: Gold Coast University Hospital
  • Relief rostering
  • Stationery ordering
  • Meeting room bookings/rescheduling of meetings
  • Car pool bookings
  • Log maintenance requests
  • Reception/email/telephone enquiries
  • End of month journaling and reconciliation of go cards, parking vouchers, stationery, vehicle and logbooks
  • Purchase consumables
  • Monthly hazard inspections
  • Maintenance requests
  • Updating of intranet and telephone listings
  • Receipting
  • Printing and binding
  • Gold Coast University Hospital
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Provided exceptional customer service to visitors, creating a welcoming atmosphere that reflected positively on the company''s image.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Administration and Staff Coordinator

Coastline Cleaning
03.2022 - 08.2022
  • Maintained accurate personnel records for all employees, ensuring confidentiality while adhering to legal requirements.

Administration Assistant

Trade Pro Installations
10.2021 - 10.2021
  • Customer telephone and email enquiries
  • Liaising with cleaners regarding rosters and scheduled work
  • Creating and sending invoices
  • Commercial cleaning when necessary
  • General office duties including rostering

Classification Team Leader

City of Gold Coast
01.2013 - 12.2020
  • Supervision of classification and mail delivery teams
  • Quality monitoring and rostering
  • Creation of business folder structures

Subject Matter Expert ERP Property

City of Gold Coast
01.2011 - 12.2013

Acting Supervisor Classification and Mail Delivery

City of Gold Coast
01.2011 - 12.2011

Senior Printing and Copy Officer

City of Gold Coast
01.2010 - 12.2011

Acting Supervisor Classification and Mail Delivery

City of Gold Coast
01.2009 - 12.2010

Acting Classification Team Leader

City of Gold Coast
01.2006 - 12.2007

Education

Cert 3 Office Administration -

Gold Coast Institute of TAFE
Gold Coast, QLD
01.1997

Year 10 Certificate -

Whalan High School
01.1986

Skills

  • Organization skills
  • Telephone skills
  • Time Management
  • Customer and client relations
  • Document Preparation
  • Data Entry

References

  • Pam Breaden, Executive Coordinator to the Chief Executive, Board and Executive Services, Corporate Affairs, Pam.Breaden@health.qld.gov.au, 07 5687 0103
  • Melanie Wallace, A/Executive Support Officer - Chief Finance Officer, Melanie.Wallace@health.qld.gov.au, 07 5687 0148
  • Carol Kelly, A/Contracts Administrator, Asset Management Services, Carol.Kelly@health.qld.gov.au, 0408 774 021

Demonstratedabilities

  • Able to work unsupervised completing all allocated tasks.
  • Well developed interpersonal and communication skills.
  • Ability to maintain confidentiality and act with discretion.
  • Self-motivated and not afraid of hard work.
  • Ability to contribute to and work as part of a talented, committed and energetic team.
  • A team player that understands the importance of participation with a successful commitment.
  • Committed to learning unfamiliar programs or tasks.
  • Willing to take on any task or position with a positive attitude.
  • Exceptional customer service skills.
  • Motivated and passionate about assisting those with a diverse background.
  • Welcomes a challenge in any form.
  • Resilient and hardworking.

Timeline

Executive Receptionist - Clinical Council Administration Support

Queensland Health
10.2022 - Current

Administration and Staff Coordinator

Coastline Cleaning
03.2022 - 08.2022

Administration Assistant

Trade Pro Installations
10.2021 - 10.2021

Classification Team Leader

City of Gold Coast
01.2013 - 12.2020

Subject Matter Expert ERP Property

City of Gold Coast
01.2011 - 12.2013

Acting Supervisor Classification and Mail Delivery

City of Gold Coast
01.2011 - 12.2011

Senior Printing and Copy Officer

City of Gold Coast
01.2010 - 12.2011

Acting Supervisor Classification and Mail Delivery

City of Gold Coast
01.2009 - 12.2010

Acting Classification Team Leader

City of Gold Coast
01.2006 - 12.2007

Year 10 Certificate -

Whalan High School

Cert 3 Office Administration -

Gold Coast Institute of TAFE
Karen Tostatto