Summary
Overview
Work History
Skills
Specialmention
Tel
Personal Information
References
Desiredposition
Timeline
Generic
Karen Vargas

Karen Vargas

Perth,WA

Summary

Retail management professional with proven track record in leading store operations and driving sales growth spanning over 10 years. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in styling, customer service, and staff training, coupled with excellent problem-solving and communication skills.


Enthusiastic about creating a fun, positive shopping experience and optimizing store performance.

Collaborative leader, partners with coworkers to promote engaged, empowering work culture.

Overview

18
18
years of professional experience

Work History

Store Manager

Tarocash
01.2014 - Current
  • I have worked in a leadership role for the past 10 years with Tarocash, focusing on customer service, styling, sales & achieving company and personal targets
  • Awarded highest seller for 5 years consecutive and managed various aspects including rostering, banking, training, and visual merchandising
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees at the highest standards
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Assisted with hiring, training and mentoring new staff members
  • Improved customer satisfaction through staff training in customer service and product knowledge, focusing on styling & customer connections

Guest Service Manager

Fraser's Restaurant
01.2007 - 01.2014
  • Coordinated special events and small bookings, ensuring all details were accurately executed for successful event
  • Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities
  • Managed team of front desk staff, fostering a supportive work environment
  • Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships
  • Oversaw daily cash handling procedures at the front desk, ensuring accuracy in financial transactions while minimizing discrepancies or losses due to errors
  • Established strong rapport with VIP guests by providing personalized attention


Skills

  • Customer Service Management
  • Store operations
  • Training and mentoring
  • Store Merchandising
  • Recruitment and hiring
  • Team Building and Leadership
  • Sales professional
  • Problem-Solving
  • Multitasking and Organization
  • Customer Relations

Specialmention

I attended a 3-day seminar with Terry Hawkins, a customer service-focused motivational speaker.

Tel

0420 404 793

Personal Information

  • Date of Birth: 02/24/83
  • Nationality: Australian

References

Ivana Milas 

0402 044 844

Ivana.dejan@gmail.com



Ashton Thatcher - State Manager of Industrie Clothing

0451 956 927

avw321@live.com



Desiredposition

Team Manager

Timeline

Store Manager

Tarocash
01.2014 - Current

Guest Service Manager

Fraser's Restaurant
01.2007 - 01.2014

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Karen Vargas