Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Karen von Ahlefeldt

SILKSTONE,QLD

Summary

I am a dedicated employee with excellent experience in customer services.

Always maintaining a professional appearance and demeanor and expertly completes assigned tasks with focus on quality.

I am a dependable employee and a quick-learning team player with effective communication and organization skills.

I am a very friendly and a good listener making people feel comfortable to be around.

When working as a catering assistant at Heidelberg Repatriation Hospital I enjoyed the working environment.

I respect the patients privacy and mood at the time of my interaction with them with a friendly smile.

Shift work suits me because I like diversity, change and challenges and happy to work any hours and days of the week.

Overview

24
24
years of professional experience
1
1
year of post-secondary education

Work History

Food and Beverage Assistant

Heidelberg Repatriation Hospital, Melbourne, Vic
Melbourne, Victoria
10.1987 - 07.1989
  • Maintained stock levels of supplies and equipment such as cups and saucers, straws and condiments throughout shift.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Supported and assisted team members in handling patient inquiries and requests and in resolving their complaints.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Noted special patient requests and followed up with kitchen to confirm delivery.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Cultivated warm relationships with patients.
  • Collected orders and relayed them to kitchen staff quickly and accurately.
  • Shared knowledge of menu items and flavours, enabling patients to make personal decisions based on taste and interest.
  • Inspected dishes and utensils for cleanliness.
  • Answered patients questions, recommended items and recorded order information.
  • Resolved patient and staff complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Processed orders and sent to kitchen employees for preparation.
  • Checked patients' identification before serving food and beverages.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Carried out complete opening, closing and shift change duties to keep kitchen working efficiently and teams ready to meet customer needs.

Convenor /Campaign Coordinator

The Greens Party
Clarence Valley, NSW
03.2015 - 12.2020
  • Followed federal, state and local government guidelines to maintain professional interactions.
  • Organized session wrap-up events to recognize campaigners achievements.
  • Oversaw teams of 50 volunteers and monitored effectiveness of each area.
  • Tracked facilities and equipment safety and cleanliness and took corrective action to resolve emerging issues.
  • Planned and implemented volunteers daily activities to encourage personal growth and positive peer relationships.
  • Defined all campaign roles and filled positions.
  • Cultivated cordial relationships with members, campaign volunteers and other Greens branches in neighbouring electorates.
  • Planned and executed events
  • Utilized social media advantageously for free and persuasive media.
  • Advised NSW Greens campaign management of campaign-related issues and helped to formulate targeted resolution plans.
  • Attended required meetings and training sessions on campaigning and data management.
  • Created grassroots campaign initiatives mobilizing members and greens supporters.
  • Handled early-voter and election day operations
  • Worked with traditional media to obtain coverage of key events.

Receptionist/ Office Administration

University Of Queensland
Herston, QLD
05.2019 - 05.2022
  • Confirmed appointments, communicated with students and updated their records.
  • Provided clerical support to company employees and students by copying, faxing and filing documents.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided callers with address, directions, company website and related information.
  • Responded to inquiries from callers and students seeking information.
  • Maintained confidentiality of information regarding students and company.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Corresponded with clients through email, telephone or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.

Civil Engineering Program Administrator

University Of KwaZulu Natal
Durban, KwaZulu Natal, South Africa
04.2007 - 12.2008
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Responded to inquiries from callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Troubleshot copy machines and printers and scheduled service as needed.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Maintained confidentiality of information regarding clients and company.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Screened visitors and issued badges to maintain safety and security.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Coordinated catering and set up conference rooms for corporate and client meetings.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Provided callers with address, directions, company website and related information.
  • Corresponded with clients through email, telephone or postal mail.

Personal Assistant & Research Project Manager

University Of KwaZulu Natal, South Africa School O
Durban, KwaZulu Natal
01.2003 - 04.2005
  • Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
  • Attended meetings, took notes and tracked action items.
  • Updated spreadsheets and created presentations to support executives and boost team productivity.
  • Arranged domestic and international travel plans and itineraries.
  • Served as point of contact between clients and managerial staff.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Utilized personal and professional networks to identify, acquire and manage new clients.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
  • Used discretion when handling confidential information.
  • Sourced and ordered office equipment and supplies.
  • Provided multifaceted services to professionals by managing mail, scheduling appointments and other administrative tasks.
  • Documented and distributed meeting notes to identify, analyze and improve workflows.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Senior Administration Assistant

University Of KwaZulu Natal, South Africa School O
Durban, KwaZulu Natal, South Africa
03.1995 - 03.2002
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Received and processed stock into inventory management system.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with team members to achieve target results.
  • Prepared variety of different written communications, reports and documents.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Improved operations through consistent hard work and dedication.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Communication with all stakeholders, executive staff, academics, support staff, students, and visitors to the department.
  • Event coordination, collection of fees, booking venues, booking caterers and arranging travel and accommodation.
  • camp manager for undergraduate and postgraduate field expeditions
  • Responsible for maintaining student's confidential information entering their data into Student Management Systems.

Assistant Hotel Manager

White River Hotel
White River, Mbombela, South Africa
02.1990 - 06.1992
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
  • Increased customer service ratings through personable service.
  • Provided services efficiently and with high level of accuracy.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Prepared bills for customers and delivered to rooms on day of check-out.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Oversaw day-to-day operations 9-room hotel with staff of 20 employees.
  • Carried out day-to-day duties accurately and efficiently.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked flexible hours across night, weekend and holiday shifts.

Education

Diploma - Work, Health And Safety

OTEN - TAFE
Western Australia
03.2014 - 03.2015

Skills

Order accuracy

undefined

Interests

Nature conservation

Climate Change and adaptation

Sustainability in energy, agriculture, transportation

Art , Ceramic sculpture, painting

Travelling in my micro camper van

Timeline

Receptionist/ Office Administration

University Of Queensland
05.2019 - 05.2022

Convenor /Campaign Coordinator

The Greens Party
03.2015 - 12.2020

Diploma - Work, Health And Safety

OTEN - TAFE
03.2014 - 03.2015

Civil Engineering Program Administrator

University Of KwaZulu Natal
04.2007 - 12.2008

Personal Assistant & Research Project Manager

University Of KwaZulu Natal, South Africa School O
01.2003 - 04.2005

Senior Administration Assistant

University Of KwaZulu Natal, South Africa School O
03.1995 - 03.2002

Assistant Hotel Manager

White River Hotel
02.1990 - 06.1992

Food and Beverage Assistant

Heidelberg Repatriation Hospital, Melbourne, Vic
10.1987 - 07.1989

Similar Profiles

CREATE PROFILE
Karen von Ahlefeldt