Summary
Overview
Work History
Skills
Certification
Timeline
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Karen Walker

Toowoomba,QLD

Summary

Dynamic healthcare professional with extensive experience at Blue Care, demonstrating expertise in strategic planning and client relationship management. Proven ability to enhance service delivery and operational efficiency through effective mentoring of staff and implementation of process improvements that lead to measurable outcomes. Proficient in Microsoft 365 and conflict resolution techniques, consistently achieving positive client outcomes while fostering enduring relationships that contribute to organizational success.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Home Care Package Partner Team Leader

Blue Care
07.2019 - Current
  • Spearheaded strategic planning initiatives aimed at enhancing service delivery and operational efficiency company-wide.
  • Provided mentorship to junior staff, fostering professional growth and enhancing overall team effectiveness.
  • Designed and implemented process improvements that resulted in more efficient workflows and heightened productivity levels.
  • Worked collaboratively with cross-functional teams to synchronize business strategies with organizational objectives seamlessly.
  • Led training sessions focused on best practices for staff, improving service quality and client satisfaction ratings.
  • Oversaw comprehensive budget management, aligning financial resources with both strategic goals and operational requirements.
  • Delivered successful client outcomes through careful assessment of unique needs and tailored service solutions.
  • Monitored compliance with industry regulations to ensure high standards of care within the organization.

Endorsed Enrolled Nurse

Qld Health
03.2008 - 06.2019
  • Administered medications and monitored patient responses to ensure optimal care.
  • Collaborated with multidisciplinary teams to develop and implement individualized care plans.
  • Educated patients and families on treatment options, medication management, and health maintenance strategies.
  • Mentored junior nursing staff in best practices for patient assessment and care delivery.
  • Led quality improvement initiatives that enhanced patient safety protocols and care efficiency.
  • Conducted comprehensive assessments to identify patient needs, ensuring timely interventions were implemented.
  • Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
  • Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
  • Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
  • Implemented infection control measures that significantly reduced hospital-acquired infections.
  • Improved patient satisfaction ratings by delivering compassionate and personalized care.

Aged Care Nurse (EEN)

Qld Health
03.2000 - 03.2008
  • Managed patient care plans, ensuring adherence to clinical guidelines and protocols.
  • Collaborated with multidisciplinary teams to enhance patient outcomes and streamline processes.
  • Mentored junior nursing staff on best practices in patient assessment and treatment methods.
  • Implemented quality improvement initiatives that reduced medication errors and improved safety protocols.
  • Conducted comprehensive health assessments, documenting findings accurately in electronic health records.
  • Educated patients and families on care plans, fostering understanding and compliance with treatment regimens.
  • Led training sessions for new nurses, focusing on procedural competencies and patient interaction skills.
  • Evaluated patient progress regularly, adjusting care strategies based on individual needs and feedback from healthcare providers.
  • Reduced patient anxiety through effective communication and active listening.
  • Delivered high-quality wound care management, minimizing the risk of infection and promoting healing.
  • Participated in ongoing professional development opportunities to stay current on best practices in nursing care.
  • Consistently received positive feedback from patients and families for providing exceptional care, compassion, and professionalism during their healthcare experiences.
  • Streamlined documentation processes, ensuring accurate records of patient medical history, treatment plans, and progress notes.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Contributed to higher staff morale by collaborating effectively with fellow nurses and assisting when needed during peak workload periods.
  • Provided emotional support to patients facing difficult diagnoses or treatment plans, helping them navigate their healthcare journey with confidence.

Skills

  • Customer relationship building
  • Marketing
  • Performance analysis
  • Knowledgeable in Microsoft 365, Excel spreadsheets, Word documents, SharePoint, Workday live
  • Industry expertise
  • Strategic planning
  • Client relationship management
  • Conflict resolution

Certification

  • Certified Endorsed Enrolled Nurse, Aphra Registration
  • Registration details: 31.5.25 to 31.5.26


Timeline

Home Care Package Partner Team Leader

Blue Care
07.2019 - Current

Endorsed Enrolled Nurse

Qld Health
03.2008 - 06.2019

Aged Care Nurse (EEN)

Qld Health
03.2000 - 03.2008

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Karen Walker