Karen Walsh

Individual case management.

Onboarding new clients.

Reviews and upgrading of care plans.

Risk Assessments.

Maintaining accurate records.

Rostering care services.

Monitoring budgets.

Providing services to meet individual needs.

Collaborating with external service providers.

• Daily operations of a developing village.
• Risk assessments and incident reporting.
• Troubleshooting, complaint resolution and negotiation
• New home sales and manage/coordinate refurbishments for resales.
• Consultation with residents, local communities and key stakeholders to determine strengths and needs and to develop programs, services and events that meet resident needs.
• Maintenance schedules and coordination of trades.
• Engaging external contractors.
• Staff management.
• Compliance to the Retirement Village Act & exceeding industry standards.
• Monthly management reports to resident committees and Management.
• Conduct and report on worksite inspections.
• Create newsletters and brochures.
• Research funding opportunities and apply for grants.
• Monitor and report to external funding bodies.
• Ensure compliance with contract partners, statutes and internal policy.

• New home sales and manage/coordinate refurbishments for resales.
• Create/draft resident contracts.
• Vacant possession inspections.
• Remarketing for resales.
• Deceased vacancies - communicating with family
• Consultation with residents, local communities and key stakeholders to determine strengths and needs and to develop programs, services and events that meet resident needs.
• Internal customer service with residents and staff.
• Troubleshooting, complaint resolution and negotiation.
• Manage building, grounds and service coordination.
• Maintenance schedules and coordination of trades services.
• Asset maintenance.
• Developing and implementing additional social and support programs in conjunction with residents.
• Management of programs, events and services including work, health and safety, risk management and quality improvement.
• Marketing and sales support for new residence and resale homes.
• Compliance to the Retirement Village Act & exceeding industry standards.
• Monthly management reports to resident committees and Management.
• Conduct and report on worksite inspections.
• Create newsletters and brochures.
• Research funding opportunities and apply for grants.
• Monitor and report to external funding bodies.
• Ensure compliance with contract partners, statutes and internal policy.

• Create newsletters and brochures.
• Research funding opportunities and apply for grants.
• Monitor and report to external funding bodies.
• Ensure compliance with contract partners, statutes and internal policy.
• Consultation and partnerships with local communities and key stakeholders to determine strengths and needs and to develop programs and services which meet community needs.
• Preparation and monitoring of the Centres budget, including preparation of funding submissions and close liaison with external funding bodies.
• Promotion and marketing.
• Coordination and scheduling of staff, students, work experience placements, 'work for the dole' and volunteers to deliver high quality community-based services and responses.
• Work collaboratively with library and customer service staff through supervision and support of volunteers
• Develop Job Descriptions for volunteer roles within the organisation.
• Manage IT Systems.