Karen Wardlaw
Gilston,QLD
Summary
To continue to have a successful career within the Beauty Industry. My passion is in skincare and facials, to be able to help the client achieve results with their skin, above and beyond their expectations. My background is in retail and customer service. I have found with the combination of this experience and with my Diploma in Beauty Therapy, clients are very comfortable with my treatments and product recommendations.
Overview
21
21
years of professional experience
Work History
Beauty Therapist/Assistant Manager
Ivy Natural Health & Beauty
01.2023 - 02.2024
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
- Educated clients on care processes and advised on further care and products.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Developed loyal following of clients by providing high-quality services.
- Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
- Implemented a new Skincare Range
- Trained new staff in product knowledge and customer service protocols.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Beauty Therapist/2IC Manager
La Bella Skin & Body
04.2017 - 11.2022
- Greeting all clients and ascertaining needs and wants
- Giving aftercare advice on all treatments and skincare matters, treatment plans given to all clients, rebooking of treatments and advice clients of the other treatments available
- Maintaining the Beauty Salon to a high standard of hygiene and cleanliness regulation
- Taking bookings and payments, issuing consultation paperwork
- Products used are Environ, Jane iredale, Alex and Dr Spiller
- Telephone/email enquiries and bookings, confirm appointment and paperwork
- Stock take and ordering done weekly
- Systems used: Phorest and MindBody.
Beauty Therapist
Ocean Day Spa
04.2015 - 12.2016
- Greeting all clients and ascertaining needs and wants
- Giving aftercare advice on all treatments and skincare matters, treatment plans given to all clients
- Rebooking of treatments and advice clients of the other treatments they should book
- Maintaining the Beauty Salon to a high standard of hygiene and cleanliness
- Taking bookings and payments
- Products used are O Cosmedics and Emergin C
- Relaxation massage
- Waxing (mainly facial)
- Manicures/Pedicures.
Beauty Therapist
Kirra Beach Beauty
09.2014 - 03.2015
- Greeting all clients and ascertaining needs and wants
- Giving aftercare advice on all treatments and skincare matters, treatment plans given to all clients
- Rebooking of treatments and advice clients of the other treatments they should book
- Maintaining the Beauty Salon to a high standard of hygiene and cleanliness
- Taking bookings and payments
- Products used are Waterlily and Inika Make Up
- Relaxation massage
- Waxing (mainly facial)
- Manicures/Pedicures.
Retail Assistant
Sporting House Direct
02.2012 - 06.2013
Receptionist/Customer Service/PA/Secretary
Overland Group Pty Ltd
11.2007 - 12.2011
- Customer Service, resolving any customer issues or complaints and entering orders into AP21 system
- General office duties including Reception and Admin Support
- P.A
- Duties for Managing Director, organizing documents, booking flights and accommodation
- Book all deliveries with national and international freight companies
- Assisting Administration Department with Invoicing using MYOB
- Processing all of Online orders through Diadora website, including payments.
Assistant Manager, 2IC
Diadora Australia
01.2007 - 11.2007
- Successfully able to monitor customer needs on a daily basis
- Communicate with all levels of employees, management and clientele
- Oversee weekly specials to meet customer accommodations
- Ability to handle cash/charge transactions daily
- Responsible for balancing daily fund transactions.
Store Manager
Sporting House Direct
09.2005 - 12.2006
- Plan staffing, training, and conducted performance evaluations to ensure high customer service and achieving KPI's
- Prepare budgets and organize staff rosters each week
- Inventory stock and re-order each week and merchandise stock on a weekly basis
- Successfully balance banking each day.
Pro Shop/Retail Assistant
The Grand Golf Club - Pro Shop
04.2004 - 08.2005
- Merchandising
- Followed proper usage of company procedures to prepare layaway merchandise
- Prepare required documentation for daily reports
- Accounted for shop transactions on a daily basis
- In charge of phone bookings to book in golfer's tee times.
Marketing Assistant
The Glades Golf Club
12.2002 - 03.2004
- Coordinate and participate in promotional activities and trade shows, working with developers, advertisers, and production managers, to market products and services
- Formulate, direct and coordinate marketing activities and policies to promote products and services
- Assist customers with information on events and activities
- Collaborate with staff members to plan and develop programs of events, schedules of activities and menus
- Compile lists describing product and service offerings
- Resolve customer complaints regarding worker performance and services rendered.
Education
Diploma of Beauty Therapy -
The French Beauty Academy
Gold Coast, QLD01.2014
Certificate III in Business -
EIM Training
Gold Coast01.2012
Skills
- Skin analysis
- Skin Needling (CIT)
- Advanced Peels (TCA, Glycolic, Lactic)
- LED
- Advanced Herbal Peels
- Advanced Facial
- Hydro Facial
- Microdermabrasion
- CACI
- Ultrasonic Device
- Waxing - Head to Toe
- Lash Lift
- Massage - Swedish, Hot Stone
Short Courses
- 2019 Clairderm Skin Needling C.I.T
- 2019 ALEX Herbal Active Peels
- 2017 Environ skincare/Peels/DF machine
- 2016 O Cosmedics Pro Dermal, Chemical Peels
- 2015 Emergin C, understanding of product range
- 2015 O Cosmedics, understanding of product range
- 2015 CND Shellac service provider
- 2014 Waterlily, understanding of product range
- 2014 Fleur de Mer, understanding of product range
- 2013 SkinO2, Statement of Attainment in Mineral Makeup
- 2013 MAC Makeup, understanding of products
- 2013 Lycon, Statement of Attainment in all products
- 2013 Lash be Long, Statement of Attainment in Eyelash extensions
- 2013 Black Magic, understanding of how to apply Spray Tanning products
- 2013 Bermacil, understanding of products
- 2013 Algologie, understanding in product range
- 2013 Catalina Geo, understanding in product range
References
- Amanda Drew, Owner, Ivy Natural Health & Beauty, amanda@ivytherapy.co.uk, UK 01316296428
- Edel Featherstone, Owner, La Bella Skin and Body, 0405141023
- Kath Edwin, Gary Edwin Golf, 0402 322 308, Robina QLD
Timeline
Beauty Therapist/Assistant Manager
Ivy Natural Health & Beauty
01.2023 - 02.2024
Beauty Therapist/2IC Manager
La Bella Skin & Body
04.2017 - 11.2022
Beauty Therapist
Ocean Day Spa
04.2015 - 12.2016
Beauty Therapist
Kirra Beach Beauty
09.2014 - 03.2015
Retail Assistant
Sporting House Direct
02.2012 - 06.2013
Receptionist/Customer Service/PA/Secretary
Overland Group Pty Ltd
11.2007 - 12.2011
Assistant Manager, 2IC
Diadora Australia
01.2007 - 11.2007
Store Manager
Sporting House Direct
09.2005 - 12.2006
Pro Shop/Retail Assistant
The Grand Golf Club - Pro Shop
04.2004 - 08.2005
Marketing Assistant
The Glades Golf Club
12.2002 - 03.2004
Diploma of Beauty Therapy -
The French Beauty Academy
Certificate III in Business -
EIM Training
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