KAREN WHITE
Leopold,Victoria
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
29
29
years of professional experience
Work History
Customer Service Manager
Geelong Oil Supplies
09.2015 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
Customer Service Officer
Bendigo Bank
05.2012 - 08.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Completed data entry to record call notes, suggestions and questions.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
- Promoted company brand and unique offerings through personalized customer service.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Aged Care Worker
Eden Park
02.2010 - 05.2012
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Conferred with supervisor to discuss patient condition and medical care.
- Maintained frequent supervision of residents unable to call for assistance.
- Remained alert to problems or health issues of clients and competently responded.
Bank Branch Manager
Westpac Banking
12.1994 - 02.2010
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Examined customer loan applications for loan approvals and denials.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Complied with regulatory guidelines and requirements.
- Identified partnership opportunities and established favorable business connections.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Education
No Degree - Aged Care Certificate
Gordon Institute of TAFE
Geelong, VIC10.2006
High School Diploma -
Alanvale College
Alanvale, TAS12.1988
Skills
- Correcting Discrepancies
- Inventory Accuracy
- Positive and Constructive Feedback
- Customer Relationship Management (CRM) Software
- Verbal and Written Communication
- Account Updates
- Administrative Support
- Logistics Policies and Procedures
- Billing and Filing
- Purchasing and Procurement
- Work Prioritization
- Customer Service
Timeline
Customer Service Manager
Geelong Oil Supplies
09.2015 - Current
Customer Service Officer
Bendigo Bank
05.2012 - 08.2015
Aged Care Worker
Eden Park
02.2010 - 05.2012
Bank Branch Manager
Westpac Banking
12.1994 - 02.2010
No Degree - Aged Care Certificate
Gordon Institute of TAFE
High School Diploma -
Alanvale College
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