Karen Woodbridge
Hervey Bay ,QLD
Summary
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Compass Group ESS
Moranbah , QLD
06.2024 - Current
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Performed regular audits to ensure compliance with company standards.
- Recruited, trained and managed a team of employees.
- Collaborated with other departments to coordinate promotional activities and events in-store.
- Coordinated stock replenishment processes as needed based on sales trends.
- Drafted detailed reports on store performance for upper management review.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Ensured all safety protocols were followed at all times by staff members.
- Built and maintained strong working relationships with team members.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Organized new stock for floor placement.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Retail Sales Worker
Compass Group ESS
Moranbah , QLD
06.2023 - 06.2024
- Greeted customers in a friendly and professional manner.
- Assisted customers with product selection, inquiries, and purchase decisions.
- Operated cash register to process customer purchases.
- Stocked merchandise on shelves and displays.
- Maintained store cleanliness and organization.
- Verified that all pricing was accurate on products throughout the store.
- Attended staff meetings to discuss new product lines or promotions.
Kitchen Hand
Compass Group ESS
Moranbah , QLD
10.2022 - 06.2023
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Disposed of garbage according to health regulations.
- Received deliveries of food items and stored them properly.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Set up serving trays for events or parties.
- Served food during catered events or banquets as requested by supervisors or chefs.
- Operated dishwashers to sanitize dishes and silverware.
- Maintained a neat work station throughout shift hours.
- Followed all health code guidelines when handling food items.
- Organized storage areas for efficient access to items when needed.
- Restocked condiments on tables throughout restaurant dining room.
- Inspected kitchen equipment for proper functioning before use.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Kept records of food waste to track usage levels.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Monitored food temperature during storage and preparation to adhere to food safety standards.
- Participated in kitchen staff meetings to discuss performance improvements and kitchen strategies.
Housekeeping Room Attendant
Compass Group ESS
Moranbah , QLD
08.2022 - 10.2022
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Followed safety procedures when using chemical cleaners and power equipment.
- Inspected all assigned rooms upon completion of cleaning duties.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Ensured compliance with health regulations regarding sanitation procedures.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Communicated effectively with team members about daily assignments and task progress.
- Participated in regular training sessions related to hospitality industry trends and best practices.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Housekeeping Room Attendant
Beach House Hotel
Hervey Bay , QLD
11.2018 - 04.2022
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Replenished room amenities according to established guidelines.
- Provided guests with information on hotel services and room features.
- Inspected all assigned rooms upon completion of cleaning duties.
- Followed safety procedures when using chemical cleaners and power equipment.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Stocked linen closets with appropriate supplies for housekeeping staff use.
- Replaced dirty linens with clean items according to established standards of quality control.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Communicated effectively with team members about daily assignments and task progress.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Cert III - Community Services
Toowoomba Tafe
Toowoomba, QLD01-2007
Harristown State High School
Toowoomba, QLD01-1999
Cert II - Business Administration
Toowoomba Tafe
Toowoomba, QLD03-1999
Skills
- Coaching and Mentoring
- Retail Employee Training
- Hiring and Training
- Promotional planning
- Profit and Loss Management
- Store Opening and Closing
- Problem-Solving
- Retail Operations
- Stockroom Management
- Dependable and reliable
- Friendly and outgoing
- Staff Management
- Strong multi-tasking
- Customer Service
- Safety mindset
- Decision-Making
- Working in Remote Areas
Certification
Open Manual Licenses
Standard 11
Coal Board Medical
G1,G8,G9 Mining Supervisor
References
References available upon request.
Timeline
Retail Store Manager
Compass Group ESS
06.2024 - Current
Retail Sales Worker
Compass Group ESS
06.2023 - 06.2024
Kitchen Hand
Compass Group ESS
10.2022 - 06.2023
Housekeeping Room Attendant
Compass Group ESS
08.2022 - 10.2022
Housekeeping Room Attendant
Beach House Hotel
11.2018 - 04.2022
Open Manual Licenses
Standard 11
Coal Board Medical
G1,G8,G9 Mining Supervisor
Cert III - Community Services
Toowoomba Tafe
Harristown State High School
Cert II - Business Administration
Toowoomba Tafe
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