Karen Zouein
Adelaide
Summary
Professional with experience in frontline roles, prepared to deliver exceptional service and support. Strong emphasis on team collaboration and achieving results, adaptable to changing needs. Skilled in customer interaction, conflict resolution, and multitasking. Reliable and resourceful, known for maintaining high standards and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Frontline Admin Officer
Royal Adelaide Hospital
02.2025 - Current
- Customer service
- Patient record management, appointment setting, insurance processing, and data entry proficiency
- Appointment and patient file preparation
- Resolved conflicts professionally, employing conflict management techniques that helped maintain a harmonious working environment.
Pimento Pizzeria
09.2024 - Current
- Customer service and order management
- Cash handling/Eftpos
- Accounting
- Food Delivery
- Food preparation and kitchenhand
Internship
SportsUnited
01.2024 - 02.2025
- Communication
- Project Managing
- PowerPoint skills
- Creating posters and advertisement
- Negotiating sponsorships and deals
- Design and develop programs and presentations.
- Scheduling social media posts
Ballaboosta Halifax
07.2024 - 08.2024
- Customer service and order management
- Cash handling/Eftpos
Assistant Manager
Di Strada Pizzeria
10.2020 - 05.2024
- Customer service and order management
- Cash handling/Eftpos
- Accounting
- Food Delivery
- Food preparation and kitchenhand
Placement
SportsUnited
04.2023 - 12.2023
- Communication
- Project Managing
- PowerPoint skills
- Creating posters and advertisement
- Negotiating sponsorships and deals
- Design and develop programs and presentations.
Education
Bachelor of Health Science - Public Health
01.2024
High School - undefined
Mitcham Girls High School
01.2020
High School - undefined
College Sainte Famille Française
01.2018
High School - undefined
College de la Sagesse Saint Joseph
01.2008
Skills
- Ability to solve problems
- SPSS Data Entry
- Teamwork and collaboration
- Customer service
- Multitasking Abilities
- Computer skills
- Understanding customer needs
- Decision-making
- Phone etiquette
- Task prioritisation
- Medical terminology
- Complaint resolution
Languages
English
French
Arabic
Timeline
Frontline Admin Officer
Royal Adelaide Hospital
02.2025 - Current
Pimento Pizzeria
09.2024 - Current
Ballaboosta Halifax
07.2024 - 08.2024
Internship
SportsUnited
01.2024 - 02.2025
Placement
SportsUnited
04.2023 - 12.2023
Assistant Manager
Di Strada Pizzeria
10.2020 - 05.2024
High School - undefined
Mitcham Girls High School
High School - undefined
College Sainte Famille Française
High School - undefined
College de la Sagesse Saint Joseph
Bachelor of Health Science - Public Health
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