Summary
Work History
Education
Skills
Timeline
Generic

Karena Wastell

Carrara,QLD

Summary

Professional in client services with strong experience in managing client relationships and ensuring satisfaction. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations.

Work History

Client Services Manager

SCS Group
10.2023 - Current
  • - Manage client relationships in a fast-paced environment, ensuring service excellence and high satisfaction.
  • - Provide account management support and timely follow-ups on client inquiries.
  • - Communicate effectively with internal teams and external clients.
  • - Utilize MS Office Suite to manage records, correspondence, and reporting.
  • - Proactively identify opportunities to enhance client experience.

Retail Sales Assistant

7-Eleven
11.2017 - 10.2023
  • - Delivered exceptional service to hundreds of daily customers in a busy environment.
  • - Consistently met KPIs through effective upselling and issue resolution.
  • - Accurately handled POS, cash, and returns.
  • - Trained and mentored new team members on best practices.

Owner / Sole Trader

All Baby Hire South
03.2019 - 09.2021
  • - Operated a successful home-based baby equipment hire business.
  • - Managed client communications, invoicing, and logistics.
  • - Delivered, installed, and collected equipment aligned with customer travel schedules.
  • - Coordinated with accommodation providers and car hire companies.
  • Remote

Team Leader

Advanced Cleaning Services
02.2017 - 03.2019
  • - Supervised and trained cleaning staff.
  • - Managed schedules, inventory, and compliance with safety protocols.
  • - Ensured consistent quality and cleanliness standards were met.

Education

Certificate IV - Ageing Support

Arc Training
02.2017

Skills

  • - Strong interpersonal and verbal communication
  • - Time management and multitasking
  • - Confident phone manner and remote work experience
  • - Customer service and client relationship building
  • - Cash handling, invoicing, and MS Office Suite
  • - Problem-solving and conflict resolution

Timeline

Client Services Manager

SCS Group
10.2023 - Current

Owner / Sole Trader

All Baby Hire South
03.2019 - 09.2021

Retail Sales Assistant

7-Eleven
11.2017 - 10.2023

Team Leader

Advanced Cleaning Services
02.2017 - 03.2019

Certificate IV - Ageing Support

Arc Training

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Karena Wastell