Anne Karen Hurworth
Mt Coolum,QLD
Summary
Dynamic and detail-oriented professional, adept at providing administrative and logistical support for various projects, programs and initiatives. Experience delivering exceptional customer service and administrative excellence in fast-paced environments. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Offering strong communication and decision-making skills to manage multiple, concurrent tasks, with proven ability to handle multiple projects simultaneously with a high degree of accuracy. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administration Account Manager
Agents'agency
04.2023 - Current
- Organized and updated CRMs, records and other information resources.
- Reviewed and executed confidential documents, contracts and disclosures.
- Cultivated strong relationships with agencies and partners supporting administrative operations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Collaborated with cross-functional teams to establish successful execution of projects and campaigns.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Virtual Assistant (Real Estate Sales Admin)
Freelance
09.2021 - 06.2023
- Maintenance of comprehensive database of property listings and market data for KPI tracking and traceability (including ReNet, AgentBox)
- Interaction with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Perform research to collect and record industry data.
- Prepare contractual paperwork using Realworks.
- Prepare and distribute weekly reports on real estate market trends to inform clients and agents.
- Develop and deploy marketing collateral to promote properties and drive sales.
- Management of cloud filing system
- Demonstration of strong organizational and time management skills while managing multiple projects.
Transcriptionist (Remote) - Contractor
VIQ Solutions
09.2022 - 03.2023
- Demonstrated skill in conversion of court audio and video to transcript, with strict adherence to style guides
- Use of strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Skilled at working independently and collaboratively in team environment
Client Services Team Leader (Onsite + Remote)
Smart Solutions Rehab Group
02.2019 - 09.2022
- First and ongoing point of contact for NDIS and Home Care Package clients throughout their engagement with business; liaised professionally and provided friendly, knowledgeable assistance
- Onboarding of new clients with service agreements, risk and needs assessments, and ongoing contact to ensure continued satisfaction with services received
- Understanding and promotion of services offered by business, capacity for those services, and actively seeking new opportunities with current and prospective clients
- High-level of administrative support to Executive and operational team, including coordination of daily meetings and meeting minutes, distribution of reports and documents, management of organisational CRM, and establishment and maintenance of spreadsheets and registers
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Training Administrator
Gold Training
05.2016 - 02.2019
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Built constructive trainer and vendor relationships for successful program delivery.
- Created and maintained detailed training records and reports for management review.
Training Coordinator
Look Now Training
06.2015 - 05.2016
- Engaged in extensive trainee management, using exceptional interpersonal abilities to maintain regular contact with trainers and students, confirming appoints and bookings and ensuring consistent alignment with contractual obligations
- Working closely with General Manager of Training and Recruitment, effectively and efficiently scheduled training programs and coordinated logistics, including venue and catering hire
- Expertly managed trainee and apprenticeship contracts, in addition to administration of VETtrak Student Management database and Catapult e-Learning System
- Innovative and conceptual, I collaborated with external marketing consultants, re-developing marketing and promotion material to enhance reputation of organisation
- Utilising high-level written communicative abilities, engaged in extensive and accurate reporting
Program Coordinator
Evolution Training And Safety Pty Ltd
01.2012 - 06.2015
- Effectively planned and coordinated seminars, workshops and employment-based training across Queensland, New South Wales and Western Australia
- Successfully supported Business Operations Manager in preparation of bids and tenders
- Expertly performed contract management, including monthly reporting and funding claims
- Acted in successful administration of VETtrak Student Management database
- Wrote training files, documenting all required data and information
- Performed extensive range of administration duties
Program Support Officer
Department of Transport and Main Roads
10.2009 - 12.2011
- Collaborated with senior management to develop delivery schedule for state-wide rollout of Traffic Management Level Two Training, Drafted marketing copy and information sheets, drawing upon expertise and experience
- Devised and implemented processes and procedures to streamline operations.
Training Support Officer
Department of Communities
06.2009 - 09.2009
International Student Administration Officer
Brisbane North Institute of TAFE
05.2009 - 06.2009
Student Services Officer
Southbank Institute of Technology
06.2008 - 04.2009
Education
Bachelor of Business - Public Relations
Queensland University of Technology (QUT)
Brisbane, QLD2004
Bachelor of Arts - Criminology and Criminal Justice Studies and Psychology
University of Queensland (UQ)
Brisbane, QLD2001
Skills
- Administrative & Project Support Specialist
- Organization & Time Management
- CRM & Database Maintenance
- Real Estate Sales Administration
- Logistics & Schedule Management
- Verbal & Written Communication
- Social Media Digital Marketing
- Customer Relations and Communications
- Advanced MS Office Suite Proficiency
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
Certification
- Statement of Attainment , CPP40307- Certificate IV in Property Services (Real Estate) , Complete Property Training - 01 September 2021
Referees
Mr Craig Moss, Manager Capability & Development
Australian Flexible Pavement Association
Mobile: 0432 745 277
Ms Regina Heffernan, Director
Smart Solutions Rehab Group
Mobile: 0412 011 842
Timeline
Administration Account Manager
Agents'agency
04.2023 - Current
Transcriptionist (Remote) - Contractor
VIQ Solutions
09.2022 - 03.2023
Virtual Assistant (Real Estate Sales Admin)
Freelance
09.2021 - 06.2023
Client Services Team Leader (Onsite + Remote)
Smart Solutions Rehab Group
02.2019 - 09.2022
Training Administrator
Gold Training
05.2016 - 02.2019
Training Coordinator
Look Now Training
06.2015 - 05.2016
Program Coordinator
Evolution Training And Safety Pty Ltd
01.2012 - 06.2015
Program Support Officer
Department of Transport and Main Roads
10.2009 - 12.2011
Training Support Officer
Department of Communities
06.2009 - 09.2009
International Student Administration Officer
Brisbane North Institute of TAFE
05.2009 - 06.2009
Student Services Officer
Southbank Institute of Technology
06.2008 - 04.2009
Bachelor of Business - Public Relations
Queensland University of Technology (QUT)
Bachelor of Arts - Criminology and Criminal Justice Studies and Psychology
University of Queensland (UQ)
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