Bono Escober
Randwick,Australia
Summary
I am a dedicated and motivated individual with a history of meeting company goals with enthusiasm and positivity. Skilled in working under pressure and adapting to new situations and challenges. I am a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet personal and team goals.
Overview
10
10
years of professional experience
Work History
Card Member Services and Sales and Claims Consultant
Chubb Insurance Australia
07.2022 - Current
- Complimentary travel insurance consultant
- Travel insurance sales and services
- Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
- Provided expert advice on coverage limits and exclusions, helping clients make well-informed decisions about their insurance needs.
- Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
- Reviewed policy applications for accuracy, identifying errors that could impact future claims processing or payouts.
- Trained new hires on claims procedures, ensuring a seamless transition into their roles as Claims Consultants.
Porter
Sofitel Wentworth Sydney
05.2022 - 07.2022
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
Customer Service Team Manager
Decathlon Sports Warehouse
10.2021 - 05.2022
- In-store and omnichannel customer service
- Rostering and managing a team to each member’s best qualities
- Trainer and referent for customer service and tills for Sydney
- Duty manager for select days
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
- Enhanced communication skills within the team through training sessions and role-playing exercises.
- Resolved escalated customer complaints calmly and professionally, maintaining high levels of satisfaction among clients despite challenging situations.
Customer Service Team Member
Decathlon Sports Warehouse
02.2020 - 10.2021
- In-store and omnichannel customer service
- Trainer and referent for customer service and tills
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
Kitchen Hand
Radius St. Joans Rest Home
02.2015 - 06.2019
- Food preparations
- Cleaning up to industry standard
- Cleaning Dishes
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Transported food items from storage areas to kitchen for prepping.
Education
Certificate IV - Ageing Support
VIGIL TRAINING COLLEGE
Parramatta, NSW02-2025
Certificate IV - Animal Care
WAIKATO INSTITUTE OF TECHNOLOGY
01.2017
Secondary School -
ST JOHNS COLLEGE
01.2014
Skills
- Interpersonal Skills
- Teamwork Skills
- Confidentiality
- Client Interaction
- Relationship Building
- Resourcefulness
- Proactivity
- Solutions Orientation
- Self-Motivation
- Workload Management
- Prioritization
- Rostering
- Initiative
- Discretion
- Good Judgement
References
- Nicholas Kennaugh, Sports Team Manager, Decathlon Sports Warehouse, 0456782476
- Nicole Montenegro, Sports Team Manager, Decathlon Sports Warehouse, 0422198696
- Maja Milic, Card Member Services, Sales, and Claims Consultant, Chubb Insurance Australia, 0431248604
Skills
Entrusted with handling confidential matters., Effectively interact and build productive and positive relationships with clients, colleagues, and management alike., Resourceful, proactive and solutions oriented with the ability to face challenging goals., Self-motivated with the ability to prioritise and manage workload to meet both regular and unexpected workflow demands and strict deadlines., Rostering experience to ensure coverage for everyone in the team and company., Ability to exercise initiative, discretion, and good judgement.
Timeline
Card Member Services and Sales and Claims Consultant
Chubb Insurance Australia
07.2022 - Current
Porter
Sofitel Wentworth Sydney
05.2022 - 07.2022
Customer Service Team Manager
Decathlon Sports Warehouse
10.2021 - 05.2022
Customer Service Team Member
Decathlon Sports Warehouse
02.2020 - 10.2021
Kitchen Hand
Radius St. Joans Rest Home
02.2015 - 06.2019
Certificate IV - Animal Care
WAIKATO INSTITUTE OF TECHNOLOGY
Secondary School -
ST JOHNS COLLEGE
Certificate IV - Ageing Support
VIGIL TRAINING COLLEGE
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