Karen Lorena Castellanos Lopez
Melbourne,Australia
Summary
Passionate about sales and customer service, with a solid track record in the hospitality and tourism industry. Recognized for providing empathetic and high-quality service, always prioritizing customer satisfaction through friendly and personalized attention. Highly skilled at understanding and anticipating customer needs, ensuring positive experiences and fostering customer loyalty.
Overview
7
7
years of professional experience
Work History
Consultant Educational
Study Firs Group
Melbourne, Australia
11.2023 - Current
- Company Overview: Educational consultancy in Melbourne, Australia
- Commercial area consultant educational
- The whole process of documentation and review for the visa application is done
- Costumer service, visa and student visa renewal advice in Australia
- Educational consultancy in Melbourne, Australia
Café assistant
Ritmo Drive Thru - Mi Gente
Melbourne, Australia
07.2023 - 10.2023
- Costumer service
- Preparing barista coffee
- Ensure that shop remains cleaned after service, including all equipment, sandwich bar and all food-related stations
Main Host in the Restaurant / Guest service agent
Sonesta Hotel Bogota
Bogota, Colombia
01.2023 - 05.2023
- Welcoming customers in a friendly and professional manner
- Accompanying consumers to their table
- As a guest service agent, I attended to all telephone requests of the guests
Travel Agency Sales Agent
Asarptickets.com
Bogota, Colombia
06.2021 - 01.2023
- Customer service
- Team works to facilitate the accomplishment of objectives
- Development of projects and programs and GDS Apollo
- Customer sale offering quality in service
- Telephone attention and management of the company's email
Marketing Assistant Hotel
Hotel GHL Collection Hamilton
Bogotá, Colombia
01.2020 - 12.2020
- Preparation of reports
- Management GDS Zeus Program
- Customer care and service
- Maintenance of the database and records
- Management of computer and technological systems
- Development of projects and programs
- Customer advice on products and services
Travel Agency Sales Agent
Atrapalo.com
Bogota, Colombia
12.2017 - 12.2019
- Use GDS Galileo and Amadeus Handling incoming queries to convert them in reservations
- Customer service by telephone, in person and by email for information and sale of tourist services
- After-sales customer follow-up, with the aim of maintaining and retaining the company's portfolio
- Tourist package sales and coordination for group reservations larger than 15 people
Education
Professional - Business Administrator in Hotel And Tourism
Corporation Universitaria Unitec
Bogotá, Colombia01.2021
Diploma - Revenue management of accommodation and lodging establishments
Bogotá, Colombia01.2020
Technology - Airlines And Travel Agency Management
Corporation Universitaria Unitec
Bogotá, Colombia11.2018
Diploma - Branding And Public Relations
Corporacion Universitaria Unitec
Bogotá, Colombia01.2018
Skills
- Specialist in customer service and loyalty building
- Effective communication and customer relations
- Sales strategy
- Team collaboration
- Client relationships
- Sell services
- Sales and persuasion, travel planning, and client retention
- Proficiency in GDS systems: Zeus, Apollo, Galileo, and Amadeus
Languages
- English, B2
- Spanish, Native
Timeline
Consultant Educational
Study Firs Group
11.2023 - Current
Café assistant
Ritmo Drive Thru - Mi Gente
07.2023 - 10.2023
Main Host in the Restaurant / Guest service agent
Sonesta Hotel Bogota
01.2023 - 05.2023
Travel Agency Sales Agent
Asarptickets.com
06.2021 - 01.2023
Marketing Assistant Hotel
Hotel GHL Collection Hamilton
01.2020 - 12.2020
Travel Agency Sales Agent
Atrapalo.com
12.2017 - 12.2019
Professional - Business Administrator in Hotel And Tourism
Corporation Universitaria Unitec
Diploma - Revenue management of accommodation and lodging establishments
Technology - Airlines And Travel Agency Management
Corporation Universitaria Unitec
Diploma - Branding And Public Relations
Corporacion Universitaria Unitec
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