Karen Muller
Brisbane,QLD
Summary
Patient focused, collaborative Nursing Leader, with 20 years Management experience across various health care settings, adept at employing critical thinking and problem solving skills to multitask and prioritise with accuracy, either autonomously or effectively as a team member. Willingness to go the extra mile, or assume added responsibilities to achieve desired goal. Excellent organisational, operational and fiscal management skills complementing health care settings. Advanced clinical knowledge base and experience managing a variety of wards and facilities, coaching staff to reach their full potential, ensuring delivery of exceptional health care.
Overview
34
34
years of professional experience
Work History
Nurse Unit Manager
Qld Health QEII And Beaudesert Hospital
04.2011 - Current
- Fiscal and Operational management across multiple cost centres
- Direct, lead, coordinate health care services within NMBA, NSQHS and ACHS standards
- Excellent knowledge base and understanding of the 8 Aged Care Quality Standards, SIRS, employment of standards, aged care processes and aged care facility care capabilities, funding and services
- Increased patient safety through audit schedule and KPI reporting
- Daily employment of critical thinking and problem solving skills
- Streamlined rostering practices for 50 staff, maintaining skill mix, minimizing overtime costs.
- Optimize staff performance through evidenced based best practice training
- Developed and implemented quality improvement initiatives
- Implemented infection control measures, reducing healthcare-acquired infections
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Nurse Lead for development of multiple evidence-based best practice nursing competencies and simulation activities
- Establish and maintain effective internal and external stake holder relationships
- Increased staff retention by creating a positive work culture focused on professional growth and development
- Promote and instilled utilisation of effective recruitment strategies both as panel chair and team member
- Support and manage staff performance issues in a professional and respectful manner
- Celebrate achievement of goals through teamwork
- NSQHS standard Lead for hospital accreditation with successful outcome
- Complaints resolution
- Open Disclosure consultation
Facility Manager and Director of Nursing
Qld Health
09.2023 - 11.2023
- Operational Leadership of 140 staff on a day to day basis
- Clinical and Corporate governance lead
- Coordination of whole of hospital /facility service delivery
- HR management
- Autonomous decision making
- Highly developed data analysis and report preparation with accuracy
- Fiscal and Operational management
- Developed strategic plans for facility improvements, both short-term and long-term objectives.
- Business case for change development and commissioning
- Review of KPI and audit schedule results, comparative analysis to Health Round Table data, with action plans for improvement
- Led quality improvement projects aimed at enhancing clinical outcomes
- Promoted culture of safety by enforcing compliance with infection control policies and procedures.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all
- Created and implemented operational policies, processes and procedures
- Collaborated closely with architects during new construction project, providing input on best practice and NSQHS standards
- Evaluated technologies in healthcare, recommending appropriate purchase and change to care delivery
- Championed culture of continuous learning and professional development, including in-house training programs, conferences, workshops, and online resources.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Spearheaded and implemented new projects to expand scope of engagement.
Education
Graduate Diploma - Healthcare Leadership
Southern Cross University
Online2024
Graduate Certificate - Open Disclosure Consultant
Centre For Clinical Excellence
Brisbane, QLD12.2023
Graduate Certificate - Clinical Leader in Healthcare
Centre For Clinical Excellence
Brisbane, QLD2014
Bachelor of Science - Nursing
University of Southern Queensland
Toowoomba, QLD11.1993
Skills
- Clinical Leadership
- Operational and Fiscal management
- Strategic Planning
- Multitasking and Organization
- Quality Improvement
- Critical Thinking
- Change Management
- Effective Communication
- Performance Evaluation
- Healthcare Regulations
Accomplishments
- Proficient team lead across 3 healthcare facilities and 1 community program in the attainment and retention of ACHS accreditation inclusive of short notice assessments
- Champion team lead for Pathways to Excellence accreditation
- Winner of Metro South Health Services Team of the year award 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Facility Manager and Director of Nursing
Qld Health
09.2023 - 11.2023
Nurse Unit Manager
Qld Health QEII And Beaudesert Hospital
04.2011 - Current
Graduate Diploma - Healthcare Leadership
Southern Cross University
Graduate Certificate - Open Disclosure Consultant
Centre For Clinical Excellence
Graduate Certificate - Clinical Leader in Healthcare
Centre For Clinical Excellence
Bachelor of Science - Nursing
University of Southern Queensland
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