Karenn June Parker
Summary
With a proven track record at Uniting Aged Care, I am known to ensure quality improvement initiatives, enhancing efficiency and customer satisfaction. I have fostered a culture of continuous improvement and my leadership assists in driving compliance and process improvements.
I am a committed and proactive person who is goal-oriented and I am known for my reliability and adaptability, with swift capacity to learn and apply new skills. I am known for my adaptability and committed to making meaningful contributions and advancing organizational goals.
I am a hardworker and passionate, with strong organizational skills and I am eager to secure the position of Service Manager (Uniting Osborne).
Overview
10
10
years of professional experience
Work History
Quality Improvement South Region (Senior Services)
Uniting Aged Care
South Region
11.2022 - Current
- Developed quality improvement plans, policies and operational guidelines.
- Documented and reported issues with compliance, standards of care, and quality assurance requirements.
- Evaluated competency of clinical staff, documenting performance, and recommending improvements.
- Created and implemented effective care plans.
- Enhanced organizational efficiency by streamlining quality improvement initiatives and projects.
- Increased employee accountability by developing key performance indicators related to quality control efforts.
- Aligned organizational goals with customer needs by integrating voice-of-customer feedback into process improvements.
- Facilitated open communication channels between management teams and front-line employees to bridge gaps in understanding related to quality expectations.
- Established a culture of continuous improvement, fostering proactive problem-solving among team members.
- Optimized supply chain performance through the rigorous assessment of supplier capabilities and adherence to quality standards.
- Maintained up-to-date knowledge of industry trends, enabling the early adoption of innovative solutions that drove competitive advantage.
- Championed data-driven decision-making processes that led to targeted improvements in critical performance areas.
- Collaborated with cross-functional teams to drive process improvements, resulting in increased productivity and reduced waste.
- Improved quality processes by implementing effective monitoring and evaluation techniques.
- Reduced customer complaints by closely monitoring product quality and addressing issues promptly.
- Conducted comprehensive audits to identify areas of opportunity and implement corrective actions for continuous improvement.
- Developed customized training programs for staff, leading to improved understanding of quality standards and best practices.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed, and distributed statistical information.
ACFI Specialist
Uniting Aged Care
South Region
01.2015 - 11.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
High School Diploma -
Picton High
Picton, NSWSkills
- Operational excellence
- Customer focus
- Quality management systems
- Process improvement expertise
- Documentation management
- Quality processes
- Continuous improvement
- Developing Teams/Team Training
- Performance monitoring
- Compliance monitoring
- Internal auditing
- Total quality management
- Regulatory compliance
- External audit support
- A crucial part of the transition team-embedding the household model (Uniting Eden-Berry-ACT)
- ACFT-Optimisation - South & ACT)
Timeline
Quality Improvement South Region (Senior Services)
Uniting Aged Care
11.2022 - Current
ACFI Specialist
Uniting Aged Care
01.2015 - 11.2022
High School Diploma -
Picton High