Summary
Overview
Work History
Education
Skills
Timeline
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Karenn June Parker

Summary

With a proven track record at Uniting Aged Care, I am known to ensure quality improvement initiatives, enhancing efficiency and customer satisfaction. I have fostered a culture of continuous improvement and my leadership assists in driving compliance and process improvements.

I am a committed and proactive person who is goal-oriented and I am known for my reliability and adaptability, with swift capacity to learn and apply new skills. I am known for my adaptability and committed to making meaningful contributions and advancing organizational goals.

I am a hardworker and passionate, with strong organizational skills and I am eager to secure the position of Service Manager (Uniting Osborne).


Overview

10
10
years of professional experience

Work History

Quality Improvement South Region (Senior Services)

Uniting Aged Care
11.2022 - Current
  • Developed quality improvement plans, policies and operational guidelines.
  • Documented and reported issues with compliance, standards of care, and quality assurance requirements.
  • Evaluated competency of clinical staff, documenting performance, and recommending improvements.
  • Created and implemented effective care plans.
  • Enhanced organizational efficiency by streamlining quality improvement initiatives and projects.
  • Increased employee accountability by developing key performance indicators related to quality control efforts.
  • Aligned organizational goals with customer needs by integrating voice-of-customer feedback into process improvements.
  • Facilitated open communication channels between management teams and front-line employees to bridge gaps in understanding related to quality expectations.
  • Established a culture of continuous improvement, fostering proactive problem-solving among team members.
  • Optimized supply chain performance through the rigorous assessment of supplier capabilities and adherence to quality standards.
  • Maintained up-to-date knowledge of industry trends, enabling the early adoption of innovative solutions that drove competitive advantage.
  • Championed data-driven decision-making processes that led to targeted improvements in critical performance areas.
  • Collaborated with cross-functional teams to drive process improvements, resulting in increased productivity and reduced waste.
  • Improved quality processes by implementing effective monitoring and evaluation techniques.
  • Reduced customer complaints by closely monitoring product quality and addressing issues promptly.
  • Conducted comprehensive audits to identify areas of opportunity and implement corrective actions for continuous improvement.
  • Developed customized training programs for staff, leading to improved understanding of quality standards and best practices.
  • Monitored staff organization and suggested improvements to daily functionality.
  • Recorded, analyzed, and distributed statistical information.

ACFI Specialist

Uniting Aged Care
01.2015 - 11.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

High School Diploma -

Picton High
Picton, NSW

Skills

  • Operational excellence
  • Customer focus
  • Quality management systems
  • Process improvement expertise
  • Documentation management
  • Quality processes
  • Continuous improvement
  • Developing Teams/Team Training
  • Performance monitoring
  • Compliance monitoring
  • Internal auditing
  • Total quality management
  • Regulatory compliance
  • External audit support
  • A crucial part of the transition team-embedding the household model (Uniting Eden-Berry-ACT)
  • ACFT-Optimisation - South & ACT)

Timeline

Quality Improvement South Region (Senior Services)

Uniting Aged Care
11.2022 - Current

ACFI Specialist

Uniting Aged Care
01.2015 - 11.2022

High School Diploma -

Picton High

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Karenn June Parker