Karien Bowden
Kingaroy,QLD
Summary
Dynamic and compassionate professional with a rich background as an Independent Support Worker and Community Care Coordinator at Blue Care. Excelled in fostering client independence and well-being through tailored care plans, effective community integration, and robust emotional support. Demonstrated proficiency in documentation and interpersonal skills, enhancing service delivery and client satisfaction. Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Independant Support Worker
Self Employed
04.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Facilitated community integration for clients by organizing social outings, recreational activities, and educational opportunities.
- Advocated for client rights and preferences in interactions with external service providers to ensure equitable access to necessary supports.
- Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Collaborated with family members of clients, enhancing support network and ensuring holistic approach to care.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
- Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
- Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
- Assisted clients with personal care tasks, preserving their dignity and promoting independence.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Conducted home visits to assess clients' home environment and provide support.
- Collaborated with other professionals to plan and coordinate care for clients.
Community Care Coordinator
Blue Care
09.2006 - 11.2020
- Conducted thorough assessments of patient needs, developing tailored interventions for optimal results.
- Empowered patients to make informed decisions about their health by providing educational materials and support.
- Facilitated successful transitions from hospital to home by arranging necessary services and ensuring continuity of care.
- Enhanced team efficiency by sharing best practices and contributing valuable insights during staff meetings.
- Collaborated with multidisciplinary teams to provide comprehensive care for patients with complex needs.
- Interviewed applicants, individuals receiving services and resource personnel and conducted home or site visits.
- Enhanced patient care by developing personalized care plans and coordinating with healthcare providers.
- Promoted a positive work environment by maintaining professional relationships with colleagues across departments within the organization.
- Developed strong relationships with community organizations, fostering partnerships that benefited both the patients and the organizations involved.
- Connected patients to appropriate resources by maintaining an up-to-date knowledge of local services and programs.
- Participated in ongoing professional development opportunities, staying current on industry trends, regulations, or research relevant to community care coordination.
- Evaluated the effectiveness of implemented interventions, adjusting care plans as necessary and keeping stakeholders informed of any changes.
- Maintained case record documents and entered information in automated system to establish record for each individual receiving service.
- Supported efficient case management through accurate documentation of patient interactions and updates on care plans.
- Managed caseloads effectively, prioritizing tasks based on urgency and complexity to ensure timely completion of responsibilities.
- Conducted reviews to determine eligibility and functional needs.
- Streamlined care coordination processes, ensuring effective communication between patients, families, and healthcare providers.
- Increased patient satisfaction through regular check-ins and support for their emotional wellbeing.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Conducted in-home visits to provide supportive services.
- Assessed risk factors of patients and made referrals for further services.
- Facilitated family meetings to discuss patient care plans.
- Collaborated with healthcare providers to drive continuity of care.
- Managed caseload to satisfy multiple patients with diverse needs.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Coordinated patient discharge planning and follow-up care.
- Developed partnerships with community organizations to expand services and referrals.
Education
Cert 4 Front Line Management - Management
TAFE QLD
Brisbane 05.2013
Diploma of Community Services Co Ordination - Community Service Co Ordination
TAFE QLD
Brisbane 11.2012
Cert 4 Allied Health Assistance - Allied Health
Southbank Institute of Technology
Brisbane 09.2011
CERT 3 Aged Care - Aged Care
TAFE QLD
QLD07.2001
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Life Skills Development
- Documentation abilities
- Professional boundaries
- Community Integration
- First-aid and CPR
- Time Management
- Organizational Skills
- Multitasking Abilities
- Client Advocacy
- Decision-Making
- Written Communication
- Attention to Detail
- Case Documentation
Timeline
Independant Support Worker
Self Employed
04.2021 - Current
Community Care Coordinator
Blue Care
09.2006 - 11.2020
Cert 4 Front Line Management - Management
TAFE QLD
Diploma of Community Services Co Ordination - Community Service Co Ordination
TAFE QLD
Cert 4 Allied Health Assistance - Allied Health
Southbank Institute of Technology
CERT 3 Aged Care - Aged Care
TAFE QLD
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