Wafia Karim Khan
Tarneit,VIC
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Luxottica Retail
10.2022 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Assistant
ManpowerGroup
10.2021 - 07.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Maintained an organized backroom for easy access to stock when replenishing shelves.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Picker Packer
ASAP Recruitment
12.2020 - 01.2022
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Reduced shipping errors by thoroughly checking each item before packaging for shipment.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Facilitated smooth workflow between departments by communicating effectively with coworkers and supervisors on order statuses or changes.
Assistant Coordinator
Teddybear Centre
06.2017 - 09.2019
- Enhanced team productivity by streamlining communication and implementing effective project management tools.
- Assisted in coordinating events, resulting in successful execution and increased attendee satisfaction.
- Managed schedules for multiple projects, ensuring timely completion and client satisfaction.
- Organized meetings and workshops, improving internal collaboration and knowledge sharing.
- Facilitated peer-to-peer learning by encouraging collaboration on group projects and assignments.
- Improved overall Excel comprehension with targeted exercises and real-world examples.
Education
Bachelor of Electrical Engineering - Electrical, Electronics And Communications Engineering
RMIT University
Melbourne, VIC12.2027
Bachelor of Computer Application - Computer Engineering
RMIT University
Melbourne, VIC12.2027
Bachelor of Business - Business Education
RMIT University
Melbourne, VIC12.2027
Skills
- Loss Prevention
- Regulatory Compliance
- Order Processing
- Customer Service
- Money Handling
- Display Setup
- Customer Assistance
- POS System Operations
- Teamwork and Collaboration
- Relationship Building
- Store Opening and Closing
- Sales Expertise
Sports
I like to train and practice in a variety of sports, such as Football, Basketball, Kickboxing, Golf etc.
Languages
Arabic
Limited Working
Bengali
Professional Working
English
Full Professional
Timeline
Retail Sales Associate
Luxottica Retail
10.2022 - Current
Retail Assistant
ManpowerGroup
10.2021 - 07.2022
Picker Packer
ASAP Recruitment
12.2020 - 01.2022
Assistant Coordinator
Teddybear Centre
06.2017 - 09.2019
Bachelor of Electrical Engineering - Electrical, Electronics And Communications Engineering
RMIT University
Bachelor of Computer Application - Computer Engineering
RMIT University
Bachelor of Business - Business Education
RMIT University
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