Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karima Touileb

Berwick,VIC

Overview

10
10
years of professional experience

Work History

Repairs Customer Service Advisor

Hammersmith And Fulham Council
07.2019 - 10.2023
  • Providing a single point of contact for LBHF residents about housing services and repairs.
  • To ensure that customers receive a timely and positive response to their contact with LBHF, achieving performance targets and high rates of satisfaction.
  • To respond to customer enquiries at the first point of contact from a variety of customer access channels, including telephone and emails.
  • Delivered a consistent, reliable, customer focused service, ensuring responsive services to anyone contacting LBHF.

Customer Service Representative

CCA International - Comdata Group
01.2019 - 07.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated account information to maintain customer records
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Assisting customers about purchases enquiries, products information.
  • Processed customer returns and refunds promptly to increase customer
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Trained new personnel regarding company operations, policies and services.

Credit Hire Claim Handler

Progress Vehicule Management
11.2018 - 12.2018
  • Making decisions on the provision of credit services based on the likelihood of success.
  • Administering own portfolio of non-fault claims until settlement.
  • Compliance with all external and internal regulations and policies.
  • Maintain professional liaison with internal and external service providers.
  • Meeting deadlines in lines with service level agreements and company policies.

Insurance Claim Specialist

Axa Assistance
10.2017 - 03.2018
  • Accurate and timely completion of case notes/log/diaries
  • Answering calls adhering to standard response time and protocols
  • Providing comprehensive verbal and written advice on all aspect of the policy.
  • Deployment of cases to appropriate and approved suppliers.
  • Dealing with complaints and apply compliance procedure.

Insurance Claim Specialist

Credit Agricole
01.2014 - 06.2017
  • Evaluate claims : home insurance, liability, personal injuries, car insurance, landlord insurance.
  • Followed up with customers on unresolved issues.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
  • Resolving and negotiating liability and cost issues with third-party.
  • Deny claims where applicable.

Education

Master of Insurance Law -

University of Law
Montpellier
09.2013

A Levels With Honours -

Lycée Henri Darras
France
06.2007

Skills

  • Excellent customer service skills
  • Outstanding persuasion and negotiation
  • Ability to work under pressure and prioritise work tasks to meet deadlines
  • A keen eye for details and irregularities
  • Ability to multi-task and adapt to different situation
  • Ability to learn new tasks quickly and understand instructions easily

Languages

French
Native or Bilingual
English
Full Professional

Timeline

Repairs Customer Service Advisor

Hammersmith And Fulham Council
07.2019 - 10.2023

Customer Service Representative

CCA International - Comdata Group
01.2019 - 07.2019

Credit Hire Claim Handler

Progress Vehicule Management
11.2018 - 12.2018

Insurance Claim Specialist

Axa Assistance
10.2017 - 03.2018

Insurance Claim Specialist

Credit Agricole
01.2014 - 06.2017

Master of Insurance Law -

University of Law

A Levels With Honours -

Lycée Henri Darras

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Karima Touileb