Karin Auciello

• Maintained clean, organized store environment for an inviting shopping experience for customers.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Built strong relationships with customers, resulting in repeat business and referrals.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
• Greeted customers and helped with product questions, selections, and purchases.
• Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
• Improved store appearance with effective merchandising and creative displays.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
• Increased sales by offering advice on purchases and promoting additional products.
• Assisted customers with prompt and polite support in-person and via telephone.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Increased sales by providing exceptional customer service and product knowledge.
• Streamlined checkout process by efficiently operating cash registers and POS systems.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
• Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
• Boosted add-on sales through suggestive selling techniques and product recommendations.
• Processed shipments efficiently upon arrival to ensure timely stocking of new merchandise on the floor.
• Collaborated with team members to achieve monthly sales targets and objectives.
• Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
• Located merchandise across various stores to address customer needs.
• Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
• Worked with loss prevention in monitoring shopper behavior.
• Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
• Assisted management in loss prevention efforts by maintaining awareness of potential theft risks.
• Worked closely with store management to implement strategic marketing initiatives aimed at driving foot traffic into the store location.
• Coached team on effective upselling and cross-selling methods.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Maintained clean sales floor and straightened and faced merchandise.
• Developed professional relationships with customers to increase loyalty, retention and rapport.
• Managed cash register after end of shift to balance and record accurate transactions.
• Answered questions about store policies and addressed customer concerns.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Utilized upselling techniques to promote additional products and increase sales.
• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.
• Monitored customers for signs of security concerns and escalated issues to management.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.

• I was the assist to the Manager in Children’s wear . Also worked as sales assistant in men’s department and at times in the home wear to cover breaks if needed .
• Drive a customer centric culture, creating a warm and meaningful instore experience
• Assist in driving sales, profit and productivity, by ensuring the achievement of all key performance indicators as set by the business
• Supporting the Manager by ensuring the team have an understanding of all business objectives, with a clear focus on commercial acumen
• Inspire and empower your team through collaborative leadership, training and development
• Adhere to all company behaviours, policies and procedures
• Embody our key cultural values of;
  Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality.

• To have experience with a fashion retailer, managing a high-volume turnover store or exposure to managing multiple sites.as it was a flagship store .
• A leader with the ability to oversee a large team across multiple departments.
• An eye for styling and detail to uphold our high visual merchandising standards.
• Experience in preparing monthly rosters and conducting retail administrative duties.
• Proven ability in driving sales and achieving KPI'S & budgets.
• High personal standards in providing superior customer service.

• passionate about exceptional customer experience and the product.
• game changer -the world has enough followers! You believe the Lorna Jane experience and product is second to none.
• To drive targets and KPIs and these motivate me to strive harder!
• believe in each other; we are one team inspiring others to achieve success. To know what the team need to work towards, and we do it together.
• Be accountable and to take personal responsibility for our results and growth. To act and make decisions with intention. To be proud ambassador of the Lorna Jane brand.
• Contribute to a proud, iconic Australia activewear brand and excited to build relationships with our customers. To love fashion and sustainability and live the Move, Nourish, Believe philosophy.

Committed to empowering people,

• Maintained clean, organized store environment for an inviting shopping experience for customers.
• Greeted customers and helped with product questions, selections, and purchases.
• Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
• Built strong relationships with customers, resulting in repeat business and referrals.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
• Improved store appearance with effective merchandising and creative displays.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Helped customers complete purchases, locate items, and join reward programs.
• Increased sales by offering advice on purchases and promoting additional products.
• Balanced and organized cash register by handling cash, counting change, and storing coupons.
• Increased sales by providing exceptional customer service and product knowledge.
• Streamlined checkout process by efficiently operating cash registers and POS systems.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
• Supported promotional events by setting up displays, creating signage, and engaging customers with enthusiasm about promotions.
• Boosted add-on sales through suggestive selling techniques and product recommendations.
• Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
• Located merchandise across various stores to address customer needs.
• Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
• Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
• Stayed abreast of current market trends to provide informed advice on suitable products catered specifically to each individual''s needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

• Receiving, processing, and organizing shipments and deliveries accordingly.
• Restocking depleted or low shop items and ensuring that the sales floor is organized according to established guidelines.
• Assisting customers in locating desired shop items.
• Informing customers of shop promotions
• Performing end-of-day cleaning duties, which includes wiping down windows, mirrors, and fixtures as well as sweeping and mopping the shop floor.
• Addressing and resolving customers complaints in a professional manner.
• Processing customer payments using the shop's Point of Sale (POS) system.
• Maintaining an in-depth knowledge of store items to provide advice and recommendations as needed.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
• Verified products appeared at correct locations in proper quantities.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
• Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
• Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
• Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
• Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.
• Collaborated with store management to develop promotional plans and execute timely merchandise resets.
• Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product recommendations.
• Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
• Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
• Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
• Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
• Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
• Generated weekly, monthly and quarterly sales reports to highlight milestones and activities.
• Monitored and replenished display inventory and restructured according to available stock.
• Collaborated with store managers to determine best placement for merchandise displays.
• Organized store merchandise racks by size, style, and color.
• Created visual displays to highlight new and featured products.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Developed merchandising strategy to efficiently move overstock.
• Developed themes, props and lighting for merchandise displays.
• Monitored store traffic and customer engagement to determine display effectiveness.
• Developed visual merchandising plans and strategies to promote store offerings.
• Used props and lighting to enhance appearance and visibility of displays.
• Utilized paper, fabric and props to create displays.
• Investigated current trends and innovative techniques to create unique displays.

• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
• Verified products appeared at correct locations in proper quantities.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
• Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
• Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
• Boosted sales by implementing effective merchandising strategies and visually appealing displays.
• Maximized floor space utilization by rearranging fixtures according to changing business needs and customer traffic patterns.
• Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.
• Collaborated with store management to develop promotional plans and execute timely merchandise resets.
• Established positive rapport with customers, fostering loyalty and repeat business through attentive service and knowledgeable product
• Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
• Optimized inventory turnover by closely monitoring sell-through rates and adjusting replenishment orders accordingly.
• Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
• Coordinated special events or promotions within the store environment, creating excitement around featured products or limited-time offers.
• Monitored and replenished display inventory and restructured according to available stock.
• Collaborated with store managers to determine best placement for merchandise displays.
• Organized store merchandise racks by size, style, and color.
• Arranged consistent shelves, bins, and racks at Number locations by following established planograms.
• Created visual displays to highlight new and featured products.
• Promoted seasonal products and trends to move stock and prepare for incoming inventory.
• Enhanced overall store appearance by applying careful consideration to product and display locations.
• Developed merchandising strategy to efficiently move overstock.
• Developed themes, props and lighting for merchandise displays.
• Incorporated new design techniques to create innovative and eye-catching displays.
• Developed visual merchandising plans and strategies to promote store offerings.
• Analyzed customer feedback and shopper trends to inform display designs.
• Used props and lighting to enhance appearance and visibility of displays.
• Utilized paper, fabric and props to create displays.
• Investigated current trends and innovative techniques to create unique displays.
• Presented store update suggestions and layouts to management and stakeholders.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Increased sales through effective merchandising strategies and targeted promotions.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
• Conducted employee performance evaluations, providing constructive feedback for growth and development.
• Implemented staff training programs, enhancing product knowledge and improving customer service skills.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Defined clear targets and objectives and communicated to other team members.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Set aggressive targets for employees to drive company success and strengthen motivation.