Chia Chou
Front of house manger
Lidcombe,Australia
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity. Performs well under pressure and thrives in fast paced high-volume environments.
Overview
14
14
years of professional experience
Work History
Front of House Manager
Umaya Japanese Restaurant
Parramatta , NSW
2017.05 - 2022.11
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Performed cash handling activities and finalise end of day sales.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Managed inventory through effectively ordering and stocking beverages and front of house supplies.
- Completed daily tasks accurately and on-time to support shop needs.
- Checked incoming orders and organized new stock.
Supervisor
YU WOK IN
Killarney Heights , NSW
2014.12 - 2017.09
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
Wait Staff
Asia Plus
Rosehill , NSW
2009.06 - 2010.01
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Customer Service and Sales
Cre8tec
2006.11 - 2008.02
- Learned simple computer slide designs and give out final presentation to clients
- Able to meet client's expectations and provide a professional attitude
- Gained experience in meeting deadlines, pressure handling and be able to work individually
- Knowledge of making and receiving calls in a well professional manner and provide customer solutions or information they require.
Waiter and Bar Attendant
Colonial Fine Dining Restaurant
2003.02 - 2004.04
- Skills in fine dining both in A la Carte service and Table D'hote service and provide high standard service to meet customer’s satisfactions
- Knowledge of different requirements in functions and ability to perform silver service
- Experiences in cocktail service and also up sale products
- Gain understanding and knowledge in market trends and constant changes of customer’s requests
- Learned skills and knowledge of dealing with conflict and hygiene.
Waiter and Bar Attendant
Korean BBQ Charcoal
2000.01 - 2002.02
- Skills in a busy buffet restaurant provide customer's service and assist customer's understanding of different culture cuisine
- Achieve skills and knowledge of various Australia wines and imported wines
- Gain experience of handling intoxicated customers and safety
- Calculate and balance cash float and money handling
- Experience in functions
- Examples: Birthday Parties, Weddings and Anniversaries
- Give trainings to new staff and receive feedbacks
- Making sure they have fully understand the tasks and felt comfortable working in their own learning pace.
Waiter and Kitchen Hand
Rosina's Pasta
2000.02 - 2000.08
- Working in a fast pace environment aware of different customers need and be able to think and act without delaying other staffs and customers
- Gain knowledge of Beverage and Food Service to industry standards
- Understand Menus and take orders from customers, also presenting correct orders
- Experience in the rapid environment in the kitchen without interfering chefs and other staffs
- Able to function/calculate basic cashiering and money handling.
Shop Assistant
Save On Variety
1997.06 - 1997.12
- Have the responsibility of maintaining customer’s satisfaction and provide information on customers needs
- Able to work in a Team Environment and receive instructions, suggest ideas and feedbacks
- Gain communication skills with colleagues and customers also have the experience on customer service.
Education
Diploma - Hospitality Mangement
East Sydney College, TAFE NSW
City
Certificate Of Appreciation - The Bocuse DˇOr And World Cup Pastry Teamsˇ Cer
East Sydney TAFE
Higher School Certificate -
Cumberland High School
Carlingford, NSW1999
Skills
- Money Handling
- Delegating Assignments and Tasks
- Menu Pricing and Writing
- Monitoring Food Preparation
- POS Systems Operations
- Managing Deliveries
- Employee Performance Evaluations
- Quality Improvement Leadership
- Training and Coaching
- Restaurant Operation
Additional Information
Availability
Monday to Saturday full day.
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Elementary
Japanese
Elementary
Timeline
Front of House Manager
Umaya Japanese Restaurant
2017.05 - 2022.11
Supervisor
YU WOK IN
2014.12 - 2017.09
Wait Staff
Asia Plus
2009.06 - 2010.01
Customer Service and Sales
Cre8tec
2006.11 - 2008.02
Waiter and Bar Attendant
Colonial Fine Dining Restaurant
2003.02 - 2004.04
Waiter and Kitchen Hand
Rosina's Pasta
2000.02 - 2000.08
Waiter and Bar Attendant
Korean BBQ Charcoal
2000.01 - 2002.02
Shop Assistant
Save On Variety
1997.06 - 1997.12
Diploma - Hospitality Mangement
East Sydney College, TAFE NSW
City
Certificate Of Appreciation - The Bocuse DˇOr And World Cup Pastry Teamsˇ Cer
East Sydney TAFE
Higher School Certificate -
Cumberland High School
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