Karin Melvinger
Sydney,NSW
Summary
Hardworking and passionate professional with proven leadership, organizational and customer relations skills.
Ability to handle multiple projects simultaneously, possesses strong communication and have experience of managing employees, providing outstanding customer service, excellent office management and administrative support. Creative problem solver with strong analytical and critical thinking skills with dedication to partnering with coworkers to promote an engaged and empowering work culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reservations Coordinator
O Bar and Dining
11.2022 - Current
- Placing and organising events and bookings
- Operating website and booking systems
- Managing phone calls and emails
- Managing and training of host and service team
- Everyday admin work, ordering and finances.
Manager
The Clock Hotel
05.2019 - 05.2022
- Hiring and training employees
- Creating and maintaining master roster for 40+ staff in different areas according to business needs and budget
- Overseeing general daily operations including administration, facilities, security, cash handling, ordering, customer service and supervising staff.
Bartender
Goros
09.2018 - 05.2019
- Interact with customers, taking orders and payments
- Prepping and mixing cocktails
- Hosting (Karaoke)
- Serving beverages and running food.
Factory Hand/Packer
Farm Work
05.2018 - 08.2018
- Picking, packing and digging out fruit and vegetables on several farms
- Factory worker.
Bartender
The Edinburgh Castle
11.2017 - 05.2018
- Interact with customers, taking orders and payments
- Serving beverages and running food
- Opening/closing and maintaining the bar.
Cashier and Barista
Gateau
10.2015 - 07.2017
- Making coffee and preparing food
- Customer service, taking orders and payments
- Place stock orders
- Answering phone calls and emails.
Drama Teacher
LUKKAN
01.2016 - 12.2016
- Writing scripts and teach basic drama for 10-11 year olds.
Education
Diploma of Leadership and Management -
12.2021
Skills
- Customer service
- Team Development
- Verbal and written communication
- Scheduling and Coordinating
- Decision-Making
- Conflict Resolution
- Complex Problem-Solving
- Training and Development
- Employee Coaching and Mentoring
- Performance Management
- Policy Implementation
- Business Administration
Certification
- First Aid and CPR
- RSA (Responsible Service of Alcohol)
- RCG (Resposible Conduct of Gambling)
Hobbies and Interests
- Socialising with friends
- Exercise and yoga
- Playing music
Languages
English
Swedish
Timeline
Reservations Coordinator
O Bar and Dining
11.2022 - Current
Manager
The Clock Hotel
05.2019 - 05.2022
Bartender
Goros
09.2018 - 05.2019
Factory Hand/Packer
Farm Work
05.2018 - 08.2018
Bartender
The Edinburgh Castle
11.2017 - 05.2018
Drama Teacher
LUKKAN
01.2016 - 12.2016
Cashier and Barista
Gateau
10.2015 - 07.2017
Diploma of Leadership and Management -
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