Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Karin Rethwisch

Karin Rethwisch

Summary

Dynamic professional with a proven track record in database management and assertive communication, exemplified during my tenure at Victoria Police. Skilled in records maintenance and structural assessment, I consistently strive for excellence, achieving significant improvements in client service delivery and operational efficiency. My approach combines meticulous attention to detail with a commitment to high personal performance standards. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

36
36
years of professional experience

Work History

Emergency Relief Phone Assessor

Salvation Army Mitcham
04.2023 - Current
  • Conduct interviews and assessment for emergency relief (ER) with community members
  • Community members assisted to access support services through referral and advocacy to service providers within and external
  • Escalate complex or unresolved matters
  • Actively support local mission delivery model working collaboratively with Corps where required
  • Participate and contribute to continuous improvement

Support Worker Placement

Oaklea Hall Aged Care
09.2024 - 10.2024
  • Personal Care/Hygiene – toileting, showering, shaving and dressing
  • Helping with feeding clients and serving clients
  • Involved in the afternoon activities
  • Assisting with skincare by moisturising client and the cutting of client’s toenails/fingernails
  • Making beds and tidying up the client’s room
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.

Community Engagement Officer

Salvation Army Boronia
07.2021 - 04.2023
  • Assisting Clients with Fines Victoria and Corrections Victoria
  • Working with sensitive files and information
  • Creating pathways for clients that need direction and assistance
  • Assisting clients with food vouchers, food deliveries and financial counselling
  • Provide case management and support to clients
  • Assisting with Drug/Alcohol Addiction, Homelessness, Ex - Offenders and Domestic Violence

Compliance Officer

Victoria Police
03.2014 - 11.2018
  • Entering Data and Information into our computer systems
  • Working with sensitive files and information
  • Managing the OHS workplace assessments and maintenance of our office
  • Treasurer of Social Club, organised events for staff and administration
  • Worked with Sex Offenders and most of the work was private and confidential

Assistant Manager

Victoria Police
05.2012 - 03.2014
  • Provide educational advice, support and assistance to Manager
  • Assist in the management and investigation of complaints against Registered Training Organisations
  • Develop and deliver presentations for the education and development of regional police and members
  • Work in cooperatively with other managers in accordance with Legislative and Regulation requirements
  • Provide customer service to internal and external stakeholders by responding to a range of enquiries relating to Licensing and Regulation matters

Project Officer

Victoria Police
04.2011 - 05.2012
  • Project managing implementation of the Security Industry Fingerprinting Program to 11 sites state-wide; meeting project timelines and deliverables; administering the program budget, including payroll
  • Managing the establishment and operation of metropolitan and regional fingerprinting sites
  • Managing recruitment of program staff; designing, delivering and facilitating of training for team members
  • Negotiating with Station Commanders to address issues or concerns and facilitate possible solutions
  • Monthly reporting on project progress including maintaining, collecting and analysing statistics
  • Completing OHS risk assessments of metropolitan and regional sites, to ensure compliance with relevant legislation and standards

Assistant Manager

Victoria Police
12.2009 - 05.2011
  • Managed teams of up to 11 HR advisors with emphasis on the delivery of quality responsive client service and best practice
  • Developed and mentored staff into a motivated, productive team within a safe work environment; recruited and monitored staff members
  • Ensured deadlines were met with high accuracy and accountability for fortnightly processing of complex payrolls under 2 Enterprise Bargaining Agreements (EBAs), including overtime, many types of allowances and leave types, recovery of overpayments; validation and reconciliation of payroll
  • Liaised with and educated clients on remuneration and entitlement related issues; reporting, investigation and follow up on client complaints
  • Used data collected to analyse trends and identify areas for policy and process improvement
  • Prepared correspondence, reports and briefings for senior management
  • Facilitated statewide training of senior management in the implementation of the SAP payroll system, HR Assist; coordinated, scheduled and delivered training at numerous metropolitan and country locations; researched, designed and produced participants training guides and manuals
  • Case managed Victoria Police re-deployees assessed suitability of surplus, unqualified or medically incapacitated police officers and public servants; negotiated and followed up placements

Employment Placement Officer

Workbridge
02.2004 - 03.2006
  • Undertake active marketing of the program to appropriate agencies and potential employers.


  • Provision of employment case management to include assessing potential clients for suitability to undertake the program and the development and implementation of a support plan for those clients accepted on to the program.


  • Actively strive to achieve employment for all clients undertaking the program.


  • Provide appropriate information to clients to enhance employment opportunities including assistance in gaining training and educational placements.


  • Transport clients to work interviews or training when appropriate.


  • Undertake associated administrative and record keeping duties required for the efficient operation of the Disability Employment Program.


  • Undertake post - placement client and employer contact to ensure maximum outcomes.

Employment Consultant

Salvation Army - Employment Plus
06.1999 - 03.2003
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
  • Proofread and edited clients' resumes to improve interview chances.
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.

Social Worker

P A Social Services
01.1989 - 06.1997
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.

Education

Cert III in Individual Support Ageing/Disability - Community Services

IntercareTraining
Keysborough, VIC
10-2024

Certificate III in Health Services Assistance

Holmesglen
Moorabbin, VIC
07-2021

Cert IV in Allied Health Assistance

Royal College of Nursing
Melbourne, VIC
10-2013

SSGTQP – Senior Sergeant Qualifying Program -

Victoria Police
01.2012

TAE 40110 Certificate IV in Training and Assessment - Human Resources Training

The Management Edge
Kew, VIC
01.2011

Certificate IV in Occupational Health and Safety - Initial 5 day OHS Course for HSR’s Managers & Supervisors

ACTU Organising Centre/National Safety Council of Australia
01.2011

Course in Property (Agents Representatives) 21524 (VIC) -

The Real Estate Institute of Victoria Ltd. REIV
Camberwell, VIC
01.2007

Bachelor of Adult Learning and Development -

Monash University
Clayton, VIC
01.2005

Proactive Client Marketing -

Quality Pty Ltd
01.2004

Cross Cultural Awareness Training -

Diversity@work - Salvation Army Employment Plus
Healesville, VIC
09-2002

Negotiation & Crisis Intervention -

RTS - Conflict Resolution Training Services
Kilsyth, VIC
01.2002

Wardens Training Course -

Metropolitan Fire And Emergency Services Board
01.2002

Diploma in Training and Assessment Systems -

ASEAN Training and Education Services Pty Ltd
01.2002

Skills

  • Database Management
  • Records Maintenance
  • Assertiveness
  • Structural Assessment
  • Articulate with written and verbal communication
  • Strives to achieve high standards of personal performance
  • Conscientious and hardworking

References

  • Patricia Albarella, 0402 427 882, Senior Supervisor at Oaklea Hall Aged Care
  • Case Worker Linda Mengal, 0434 131 257, Salvation Army Boronia, Victoria, Australia
  • Former Detective Inspector Stephen Abrehart, 0447582211, Victoria Police

Timeline

Support Worker Placement

Oaklea Hall Aged Care
09.2024 - 10.2024

Emergency Relief Phone Assessor

Salvation Army Mitcham
04.2023 - Current

Community Engagement Officer

Salvation Army Boronia
07.2021 - 04.2023

Compliance Officer

Victoria Police
03.2014 - 11.2018

Assistant Manager

Victoria Police
05.2012 - 03.2014

Project Officer

Victoria Police
04.2011 - 05.2012

Assistant Manager

Victoria Police
12.2009 - 05.2011

Employment Placement Officer

Workbridge
02.2004 - 03.2006

Employment Consultant

Salvation Army - Employment Plus
06.1999 - 03.2003

Social Worker

P A Social Services
01.1989 - 06.1997

Diploma in Training and Assessment Systems -

ASEAN Training and Education Services Pty Ltd

Cert III in Individual Support Ageing/Disability - Community Services

IntercareTraining

Certificate III in Health Services Assistance

Holmesglen

Cert IV in Allied Health Assistance

Royal College of Nursing

SSGTQP – Senior Sergeant Qualifying Program -

Victoria Police

TAE 40110 Certificate IV in Training and Assessment - Human Resources Training

The Management Edge

Certificate IV in Occupational Health and Safety - Initial 5 day OHS Course for HSR’s Managers & Supervisors

ACTU Organising Centre/National Safety Council of Australia

Course in Property (Agents Representatives) 21524 (VIC) -

The Real Estate Institute of Victoria Ltd. REIV

Bachelor of Adult Learning and Development -

Monash University

Proactive Client Marketing -

Quality Pty Ltd

Cross Cultural Awareness Training -

Diversity@work - Salvation Army Employment Plus

Negotiation & Crisis Intervention -

RTS - Conflict Resolution Training Services

Wardens Training Course -

Metropolitan Fire And Emergency Services Board

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Karin Rethwisch