Karina Cobian
Little Bay
Summary
Eager to continue growing and strengthening my skills and capabilities that together with my natural abilities to resolve situation for the benefit of everyone involve will add value to the company. Providing a work environment in which I can contribute to the team to achieve goals. Maintaining effective working relationships in a multicultural environment with sensitivity and respect for diversity.
Overview
23
23
years of professional experience
Work History
CCP – Customer Service Professional
American Express Argentina
09.2024 - 08.2025
- Manage and update sensitive Card Member personal information in order to comply with legal regulations.
- KYC US
Airport Service Agent
Emirates SYD Airport
05.2023 - 01.2024
- To represent Emirates and enhance customer service to both arriving and departing customers.
- Ensure all operational criteria are completed within specified time frames as per the criteria set forth by the company’s commercial, safety and security policies, standards and procedures.
- Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for.
- Dealing with delays, disruptions, excess baggage or denied boarding.
Flight Clerk
Menzies Aviation
12.2022 - 04.2023
- Ensure air cargo is received and dispatched on-time.
- Prepare accurate airway bill, pre & post operational documentation.
- Comply with IATA handling regulations.
- Process special cargo handling, including dangerous goods, animals, human remains and perishables.
- Collaborate with service providers involve in the shipment of products. Tracks, traces and updates the status of cargo.
Cabin Crew Trainer
Escuela Aeronavegantes
11.2017 - 09.2022
- Deliver quality training programmes in accordance with the training plan.
- Guide and encourage students.
- Promote debate and participation.
- Monitor their performance throughout the course.
- Provide feedback regarding areas of improvement.
Customer Service Agent for Qatar Airways
Swissport, Auckland International Airport
10.2018 - 02.2019
- Meet and assist passengers at the check in counters.
- Ensure suitcases weight, content and measures comply with national and international security laws as well as company policies.
- Guide passengers at the time of boarding the flight.
- Assist in the verification of documents to ensure compliance with legal requirements.
- Communicate relevant information and follow-up.
Cabin Senior
Aerolineas Argentinas
02.2012 - 02.2018
- Responsible for the overall customer experience and wellbeing of passengers as well as crew.
- Ensuring the highest standard of safety and service is delivered.
- Promoting a co-operative team work environment on board.
- Providing leadership in the event of an emergency and giving first aid attention during a medical situation.
First Class Cabin Crew Member
Qatar Airways
11.2007 - 06.2011
- Comply with safety and security standards and procedures.
- Offer wellness and comfort as well as anticipate passenger’s needs.
- Adapt to any situation and make people feel at ease, providing support while giving directions in a friendly manner.
- Take control and lead confidently when it comes to managing aircraft services, security and safety procedures.
- Dealing with people from multiple cultures.
Restaurant Supervisor
Hotel Marriott New Orleans
01.2007 - 04.2007
Waitress
Alvear Palace Hotel
06.2002 - 11.2006
Education
Professional Training Diploma -
IATA
First Aid - undefined
Pinnacle Safety and Training
Skills
- Professional excellence
- Discretion and integrity
- Planning and organization
- Problem solving skills
- Observational skills
- Excellence in management and leadership skills
- Effective communication
- Result oriented
- Multicultural awareness
Languages
Spanish – Native
English – Fluid
Timeline
CCP – Customer Service Professional
American Express Argentina
09.2024 - 08.2025
Airport Service Agent
Emirates SYD Airport
05.2023 - 01.2024
Flight Clerk
Menzies Aviation
12.2022 - 04.2023
Customer Service Agent for Qatar Airways
Swissport, Auckland International Airport
10.2018 - 02.2019
Cabin Crew Trainer
Escuela Aeronavegantes
11.2017 - 09.2022
Cabin Senior
Aerolineas Argentinas
02.2012 - 02.2018
First Class Cabin Crew Member
Qatar Airways
11.2007 - 06.2011
Restaurant Supervisor
Hotel Marriott New Orleans
01.2007 - 04.2007
Waitress
Alvear Palace Hotel
06.2002 - 11.2006
First Aid - undefined
Pinnacle Safety and Training
Professional Training Diploma -
IATA
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