Socializing
Karina Falo
Cook
Preston,Australia
Summary
Multi-trained Cook considered a team player and reliable employee with 4 years in Hospitality and customer service. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
Work History
Sales Assistant
Ollie's Place
Knoxfield, VIC
02.2018 - 04.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Referred customers to various services by evaluating needs and providing recommendations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Helped customers complete purchases, locate items and join our reward program.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Waiter
Pancake Parlour
Narre Warren South, VIC
12.2018 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Inspected dishes and utensils for cleanliness.
- Informed customers about daily and seasonal specials.
- Stayed up-to-date on menu changes to help customers make food choices.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items enabling customers to make personal decisions based on taste and interest.
- Checked identification for minimum age for sale of alcoholic beverages.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Kitchen Hand
Pancake Parlour
Narre Warren South, VIC
01.2018 - Current
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Learned other teammates' work tasks to train as backup.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Sanitized dining ware and kitchen equipment according to health code standards.
Backer
Pancake Parlour
Narre Warren South, VIC
04.2018 - Current
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Limited portion sizes and used garnishes to control food costs.
- Worked on salads, desserts and meat preparation to increase kitchen speed.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Lifted and carried heavy materials.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Adhered to procedures in preparing food items.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Cook
Pancake Parlour
Narre Warren South, VIC
07.2019 - Current
- Prepared food items in compliance with recipes and portioning control guidelines.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Tasted, smelled and pierced food with fork to verify sufficient cooking.
- Inspected appliances, commercial fryers and ovens to verify proper working order.
- Transitioned between breakfast and lunch service.
- Managed kitchen staff to supervise preparation of foods and explain steps for readying specialty items.
- Interacted with guests to obtain feedback on product quality and service levels.
- Communicated closely with servers to fully understand special orders for customers.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Mentored staff in expectations and parameters of kitchen goals and daily work.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Bartender
Pancake Parlour
Narre Warren South, VIC
04.2021 - Current
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Learned how to make wide variety of mixed drinks.
- Assisted wait staff with timely food delivery and guest requests.
- Trained new bartenders and barbacks to help maintain talented team.
Barista
Pancake Parlour
Narre Warren South, VIC
03.2021 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Prepared hot coffee and tea according to customer requests.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Prioritized drink requests while managing interruptions.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
Stock Controller
Pancake Parlour
Narre Warren South, VIC
05.2022 - Current
- Determined and performed appropriate adjustments of authorized stock levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Checked packages and merchandise for damage and notified vendors.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Maintained inventory and ordered new supplies to meet expected needs.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
Education
Diploma - Justice
Chisholm Tafe Institution
Dandenong 06.2021 - Current
Skills
Stocking and replenishing
Performance improvement
Customer relationships
Safety processes and procedures
Equipment monitoring
Recordkeeping strengths
Inventory monitoring
Merchandising
Food plating and presentation
Food spoilage prevention
Institutional and batch cooking
Strong attention to safe food handling procedures
Store opening and closing
Point of sale operation
Cash Handling
Excellent Communication
MS Office
Responsible Service of Alcohol
Active Listening
Staff Management
Verbal and written communication
Employee training
Time management skills
Effective Multitasking
Computer-literate
Accomplishments
- Trained and mentored multiple employees by keeping track of their training progress by written feedback which resulted in their performance increasing and I was recognized by managers for this.
- Reported and resolved equipment maintenance issues which resulted in immediate repair to allow shifts to run smoothly as possible.
- Ensured safe and efficient kitchen operations while managing seven BOH staff of Pancake Parlour.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented food and stock inventory daily and resolved wastage issues which led to adjusting inventory numbers to lower numbers wastage in future.
- Provided feedback and suggestions to Kitchen Manager for weekly cleaning duties to help increase efficiency; which resulted in weekly duties being changed making it easier to complete while maintaining OHS standards.
- Resolved issues related to allergies, dietary and religions by informing customers certain dishes use certain ingredients that aren't suitable for them; this resulted in customers selecting an alternative dish avoiding risks and made them feel satisfied.
Interests
Visual art
Community Engagement
Cooking
Law
History
Computers
Coding
Physical Exercise
Pop Culture
Learning new skills and ideas
Animals
Politics
Timeline
Stock Controller
Pancake Parlour
05.2022 - Current
Diploma - Justice
Chisholm Tafe Institution
06.2021 - Current
Bartender
Pancake Parlour
04.2021 - Current
Barista
Pancake Parlour
03.2021 - Current
Cook
Pancake Parlour
07.2019 - Current
Waiter
Pancake Parlour
12.2018 - Current
Backer
Pancake Parlour
04.2018 - Current
Sales Assistant
Ollie's Place
02.2018 - 04.2018
Kitchen Hand
Pancake Parlour
01.2018 - Current