Karina Follent
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Tuckshop Convenor
Coomera State School P&C Association
07.2024 - Current
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Ordered new supplies and food to maintain service levels.
- Established and managed team schedules and shift assignments.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Developed strong relationships with suppliers, negotiating favourable pricing and delivery terms.
- Recruited and trained new staff and volunteers.
- Developed rapport with students, staff, parents and other members of the school community.
Founder and Owner
Australian Allied Health Agency
01.2016 - 07.2024
- Founded and led a successful virtual assistant agency, identifying market needs, leading a team and delivering solutions focused on client satisfaction and efficient operations.
- Organised and managed the Heart of Health and Disability Conference and Awards, handling logistics, coordinating teams, and ensuring a professional event experience.
- Built strong partnerships, creating opportunities for collaboration and growth—demonstrating a proactive approach to teamwork and relationship-building.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Customer Engagement
- Reliability and punctuality
- Relationship Building
- Professional Appearance
- Point of sale operation
- Complaint Management
- Excellent Written and Verbal Communication
- Inventory and Stocking
- Safety and Cleanliness Standards
Certification
- Blue Card
Timeline
Tuckshop Convenor
Coomera State School P&C Association
07.2024 - Current
Founder and Owner
Australian Allied Health Agency
01.2016 - 07.2024
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