Karina Franklin

Effectively oversee a diverse, multidisciplinary team within the disability services industry, prioritizing cohesion and cultivating a robust team culture conducive to professional development. This entails proficiently managing recruitment processes, performance evaluations, and steering team and management meetings to drive organizational objectives.

Demonstrate a thorough understanding of the NDIS Practice Standards, Code of Conduct, and pertinent regulatory documents, ensuring compliance and upholding industry best practices.

Utilize Xero software and the Provider Portal adeptly to handle invoicing and NDIS service claims efficiently, streamlining financial processes and maintaining fiscal integrity.

In this capacity, I have actively supported the services teams by meticulously executing business processes to generate quotes and other essential documentation with a keen eye for detail and adherence to both organizational protocols and legislative requirements. My efforts have contributed significantly to enhancing operational efficiency and ensuring full compliance across all facets of the business.

Through continuous process improvement initiatives, I have played a pivotal role in refining operational workflows to guarantee seamless compliance and optimal performance across all business functions. This has allowed me to leverage my hands-on experience within the disability sector and integrate it effectively with the intricacies of backend processes, thereby expanding my expertise in this specialized field.

Key aspects of my role encompass maintaining the utmost privacy and confidentiality standards, delivering precise documentation within designated timelines, steadfastly adhering to both internal business practices and NDIA guidelines, and offering valuable advice and support to colleagues within the team.

In my capacity, I've been instrumental in empowering participants to exercise choice and maintain control over their lives by proactively supporting their preferences and requirements. I've played a pivotal role in advocating for our participants, amplifying their voices in situations where they may have encountered barriers to expression. My role has necessitated close collaboration with all stakeholders, effectively coordinating their requests and ensuring seamless communication channels.

Key facets of my responsibilities include adept conflict resolution, where I've skillfully navigated challenging situations to achieve mutually beneficial outcomes. Through effective liaison with stakeholders, I've fostered productive relationships, facilitating the alignment of goals and objectives. Furthermore, I've engaged in constructive discussions about staff performance, offering guidance and feedback to enhance overall service delivery.

I've provided invaluable support to participants in realizing their desired lifestyles, offering assistance with personal care, domestic tasks, and other activities to facilitate their independence and fulfillment. In addition to frontline duties, I've undertaken administrative responsibilities with precision and diligence, ensuring smooth operational processes.

Furthermore, I've demonstrated effective leadership by supervising staff, providing guidance, and fostering a supportive work environment conducive to professional growth and development.

- Maintaining a caseloaed of diverse participants

- Liaising with organisations including the NDIA

Managing funding to ensure it would last the life of the plan

Providing advice and guidance to customers and their families

- Following processes and procedures to allow for timely processing of payments

- Acting as an intermediary for negotiations between organisations and participants.

- Creating service appointments

- Entering quotes

- Sourcing suitable staff to fill shifts

- Responsible for all sick leave and annual leave

- Communicating to participants and their families

- Thorough understanding of workforce regulations

- Manual Handling

- Personal care and hygiene

- Meal preparation and feeding

- Cleaning duties

- Management of difficult behaviours

- Community access

- Strong communication skills