Karina Gersbach

• Developed and maintained strong client relationships to enhance customer satisfaction and loyalty.
• Analyzed client feedback to implement service improvements, resulting in enhanced guest experiences.
• Provided sales and customer service assistance to walk-in traffic
• Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
• Generated increased sales revenue through effective lead generation and follow-up efforts.
• Responded to telephone and in-person requests for information.
• Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
• Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Recorded accurate and efficient records in customer database.
• Contributed to event marketing, sales and brand promotion.

Developed and maintained relationships with clients, addressing inquiries and resolving issues efficiently.

• Enhanced customer satisfaction by promptly addressing inquiries.
• Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
• Kept detailed records of daily activities through an online client database.
• Served customers with knowledgeable, friendly support at every stage of their journey.
• Developed and maintained strong working relationships with Construction and Resort teams within the resort.
• Generated advertising brochure for vendor use.
• Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Gained client trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Oversaw inventory management, ensuring necessary supplies were consistently available for daily operations.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.

• Manage all aspects of front of house (FOH)
• Manage kitchen to café baking for daily operations
• All ordering of ingredients and other products and services
• Menu planning and creation
• Training of new staff
• Quality assurance
• Performed cash handling activities and secured nightly bank deposits.
• Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
• Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

• Manage all aspects of holiday rental portfolio of 300+ properties, including coordination of trades people, liaison with landlords, preparing listings, and complaints management.
• Analyzed client feedback to identify areas for improvement in service offerings and client experience.
• Developed a deep understanding of industry trends and competitor offerings, enabling strategic recommendations for clients'' needs fulfillment.
• Enhanced client relations by addressing concerns and providing timely solutions to issues.
• Conducted regular follow-ups with clients to ensure continued engagement and satisfaction.
• Mentored junior staff on best practices for client relationship management and communication strategies.
• Greeted visitors and directed to appropriate locations.
• Assisted in training new team members on company processes and procedures related to client liaison activities.

• Assist in the management of a growing Strata Management portfolio
• Accounts payable, budget planning
• Co-ordination of AGMs.
• Cultivated strong relationships with clients, enhancing client retention and satisfaction rates
• Accomplished multiple tasks within established timeframes.
• Controlled costs to keep business operating within budget and increase profits.
• Developed and implemented maintenance schedules to optimize property performance and reduce operational costs.
• Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
• Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.

• Establishment of an eco-tourist facility on the 96-acre farm
• Built to industry standards, a commercial kitchen, dining areas, and landscaped gardens within the original 1940 dairy farm
• Employ and manage up to 6 staff
• Complete pay run and accounts payable
• Create, source, and cook for the 60-seat café.
• Developed innovative seasonal menus incorporating locally sourced ingredients.
• Collaborated with local farmers to establish sustainable sourcing practices for fresh produce.
• Evaluated customer feedback to continuously refine menu offerings and improve dining experience.
• Placed orders to restock items before supplies ran out.
• Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

• List and sell properties
• Build and maintain relationships with clients
• Manage all ingoing and outgoing inspections and maintenance of properties
• Liaise with key business associates such as vendors, landlords, solicitors.
• Skilled at working independently and collaboratively in a team environment.
• Proved successful working within tight deadlines and a fast-paced environment.
• Self-motivated, with a strong sense of personal responsibility.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Conducted regular property inspections, identifying areas for improvement and initiating corrective actions as necessary.
• Mentored junior property management staff, fostering professional development and enhancing team performance.
• Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
• Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.