Karina Jensen
Perth,WA
Summary
Dynamic File Management Support Officer with New Zealand Police, adept at problem-solving and maintaining confidentiality. Proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in data management and team collaboration, consistently prioritizing high-stakes tasks to achieve optimal results in fast-paced environments.
Overview
3
3
years of professional experience
Work History
File Management Support Officer
New Zealand Police
Hastings, Hawkes Bay
09.2022 - 06.2025
- Provided technical assistance with software applications.
- Performed data entry into various databases, including National Intelligence.
- Created files for cases as per officers' requests.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Organized and maintained documents, files and records.
- Scanned documents into electronic format for storage in file management systems.
- Communicated regularly with supervisors regarding workloads and priorities.
- Responded promptly to inquiries from citizens, police officers, and other agencies, including courts.
- Worked efficiently and collaboratively in high-pressure and time-pressured environments.
- Provided support to colleagues during operations and day-to-day file management platforms.
- Processed requests for assistance while following proper protocol.
- Provided administrative support to colleagues by preparing and submitting legal documents to the correct courts, nationwide.
- Attended required meetings, conferences, and training sessions to develop and maintain an understanding of current procedures and laws.
- Responded to inquiries from lawyers, officers, and the public.
- Worked as a functioning member of a highly communicative team to achieve the best possible results in whatever work we had to do.
Education
Napier Girls' High School
Napier, New ZealandSkills
- Problem solving
- Attention to detail
- Time management
- Communication skills
- Team collaboration
- Information confidentiality
- Mail management
- Performance improvement
- Work prioritization
- Adaptability to change
- Articulate and well-spoken
- Proper phone etiquette
- Process improvements
- Customer Service-oriented
- Resourceful
Timeline
File Management Support Officer
New Zealand Police
09.2022 - 06.2025
Napier Girls' High School