Karina Jovel Abrego
Abbotsford
Summary
Results-driven professional with extensive experience in retail operations at Cotton On Group. Expertise in customer engagement, team collaboration, and innovative merchandising strategies. Proven ability to streamline processes, enhance store performance, and develop staff skills to drive sales.
Overview
20
20
years of professional experience
Work History
Ladies Department Manager
Cotton On Group
02.2020 - 12.2025
- Achieved high customer satisfaction by effectively leading ladies department team.
- Maintained optimal inventory levels, ensuring product availability and minimising discrepancies.
- Increased sales through strategic visual merchandising and impactful product presentation.
- Trained staff on operational procedures, enhancing team efficiency and product knowledge.
- Coached new hires hands-on, preparing them for success in their roles.
- Analysed sales data to inform promotional strategies and optimise inventory management.
Operations Manager
Cotton On Group
05.2018 - 02.2020
- Enhanced departmental efficiency by streamlining operational workflows across multiple functions.
- Implemented process improvements by leading cross-functional teams for better resource allocation.
- Monitored productivity through performance metrics, identifying areas for operational enhancement.
- Fostered skill development in junior staff, promoting a culture of continuous improvement.
- Inducted temporary staff seamlessly, ensuring effective integration and competence during busy periods.
- Established procedures that improved operational efficiency and minimised workflow interruptions.
Team Leader
Myer Melbourne
09.2013 - 05.2018
- Processed 1000 customer orders accurately from retrieval to despatch daily.
- Inducted temporary staff efficiently, integrating them into the team seamlessly.
- Enhanced operational efficiency by developing procedures that reduced interruptions.
- Mentored team members across operations, leveraging individual strengths for success.
- Managed weekend operations, ensuring seamless workflows in absence of line manager.
- Collaborated with key staff to ensure timely and accurate information exchange.
Team Member
Myer Melbourne
11.2006 - 09.2013
- Enhanced customer satisfaction by effectively resolving complaints and concerns.
- Maintained stock levels by coordinating replenishment for high-demand items.
- Adapted quickly to various roles, maximising performance across departments.
- Ensured availability during peak times, covering for coworkers as needed.
- Recognised for outstanding customer service through active listening and empathy.
Team Member
Guntar Graphics
12.2005 - 11.2006
- Packaged print materials for delivery to the agencies clients.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Marian College
Sunshine, VICEDWAY TRAINING PTY LTD
Melbourne, VICSkills
- Workplace safety
- Customer engagement
- Store operations
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Team collaboration
Timeline
Ladies Department Manager
Cotton On Group
02.2020 - 12.2025
Operations Manager
Cotton On Group
05.2018 - 02.2020
Team Leader
Myer Melbourne
09.2013 - 05.2018
Team Member
Myer Melbourne
11.2006 - 09.2013
Team Member
Guntar Graphics
12.2005 - 11.2006
High School Diploma -
Marian College
EDWAY TRAINING PTY LTD