Karina Lad
Glenwood,NSW
Summary
Passionate and results-driven professional seeking to advance my career in recruitment. Leveraging my strong customer service background and client relationship skills, I aim to contribute effectively to a reputable recruitment firm by utilizing my expertise in candidate sourcing, screening, and onboarding to support the company’s growth and success.
Overview
10
10
years of professional experience
Work History
Candidate Manager
Sirius People (Industrious People)
Sydney
10.2023 - Current
- Dynamic recruitment specialist with a proven track record in candidate screening, onboarding, and employee engagement
- Skilled with managing end-to-end recruitment processes including comprehensive background checks, interviews, and reference verifications, to ensure smooth transitions for new hires
- Known for exceptional client and applicant communication, delivering high-quality support and service, even outside of regular work hours
- Efficiently oversee daily rostering for clients, ensuring optimal scheduling and coverage to meet operational needs
- Experienced in conflict mediation, enhancing onboarding procedures, and optimising processes to boost client and candidate satisfaction.
- Expertise in creating visually appealing and strategically targeted marketing content to attract potential candidates and enhance brand visibility
- Delivery of quarterly 'Toolbox Talks' on critical WHS topics, addressing safety concerns in high-risk sectors such as warehousing and manufacturing.
Disability Support Worker
Western Sydney
02.2020 - Current
- Compassionate and dedicated Disability Support Worker with extensive experience in providing personalized care and support to young individuals with disabilities
- Skilled in tending to important health needs, assisting with personal care, healthcare, and hygiene, and delivering both practical and emotional support
- Skilled at developing and implementing individualized care plans in collaboration with exercise physiologists and occupational therapists to ensure holistic care
- Strong commitment to enhancing the quality of life for those in care
- Demonstrated ability to adapt to changing needs and provide support beyond regular hours when necessary.
Retail Sales Assistant- Stylist
Yd.
Blacktown
10.2020 - 10.2021
- Retail Sales Assistant with a proven track record of acquiring stellar communication and sales skills to consistently maintain outstanding KPIs in a competitive, performance-based environment
- Demonstrated expertise in delivering exceptional customer service and upselling products to enhance store profitability
- Maintained high standards of professionalism, contributing to an elevated shopping experience and improved sales performance
- Skilled in managing inventory, handling transactions, and addressing customer inquiries with efficiency and courtesy
- Proven ability to work effectively as part of a team, support merchandising efforts, and assist in store operations to drive overall business success.
Barista – Assistant Manager
Gloria Jean’s Coffees
Toongabbie
03.2019 - 09.2021
- Developed a loyal clientele by consistently delivering exceptional customer service and crafting high-quality coffee in a fast-paced, high-volume environment
- Maintained high standards of service and ensured a welcoming atmosphere for customers
- Oversaw the management of the invoice diary, efficiently handling financial transactions and record-keeping
- Managed stock levels and inventory to ensure the availability of supplies and minimize wastage
- Trained new employees, providing guidance on service standards, operational procedures, and product knowledge
- Entrusted with key-holding responsibilities, including opening and closing the shop during peak sales periods, ensuring security and smooth operations
- Demonstrated strong organizational skills, multitasking abilities, and a commitment to maintaining the quality and efficiency of the coffee shop.
Administration Assistant
Siddhik Conveyancing
Toongabbie
01.2019 - 12.2019
- Honed the ability to meet deadlines under pressure while managing records and data entry professionally in accordance with office standards
- Developed a confident and effective phone manner, facilitating smooth communication and overseeing liaisons between clients and executives
- Demonstrated proficiency in handling complex documentation, ensuring accuracy and compliance with legal requirements
- Managed the coordination of client appointments, documentation processing, and follow-up actions, contributing to the efficient operation of conveyancing transactions
- Enhanced organizational skills by maintaining detailed and up-to-date records, and provided exceptional customer service by addressing client inquiries and resolving issues promptly.
Mathematics Tutor
Tutor Doctor Pty Ltd
Sydney
09.2018 - 12.2019
- Developed excellent communication and organizational skills and strong attention to detail through preparing lessons and working with kids of all ages (Primary school Curriculum ) and learning abilities
- Liaised with parents to closely monitor student’s growth and dedicated myself to the role by familiarizing myself with several school syllabuses.
Customer Service Representative
KFC
Rose Hill
01.2015 - 10.2018
- Worked with high standards of professional customer service to strive for customer satisfaction, while efficiently handling cash, stock, and food preparation within a fast-paced environment to ensure workplace productivity.
Receptionist
Gold Cross Medical Centre
North Parramatta
01.2016 - 11.2016
- Handling a range of office duties and administrative tasks to ensure smooth and efficient office operations
- Managed front desk responsibilities, including greeting patients, scheduling appointments, and handling phone calls with professionalism and empathy
- Oversaw office upkeep and ensured that the reception area was organized and welcoming
- Facilitated effective communication between staff and clients, addressing inquiries, resolving issues, and coordinating with medical professionals to streamline patient care
- Maintained accurate and confidential patient records, managed data entry, and processed insurance information and billing efficiently
- Demonstrated strong organizational skills and attention to detail while providing exceptional customer service and supporting the overall functionality of the medical center.
Education
Certificate IV in Allied Health Assistance (Nutrition and Dietetics) -
TAFE ULTIMO
06.2023
Parramatta Academically Selective High School
01.2018
Skills
- Stellar communication skills
- Independent and fast learner
- Working within deadlines
- Accepting responsibilities
- Efficiency in working with various types of customers
- Efficiency in working with team members
- High standards of professionalism
- Pride in appearance
References
Excellent References upon request.
Timeline
Candidate Manager
Sirius People (Industrious People)
10.2023 - Current
Retail Sales Assistant- Stylist
Yd.
10.2020 - 10.2021
Disability Support Worker
02.2020 - Current
Barista – Assistant Manager
Gloria Jean’s Coffees
03.2019 - 09.2021
Administration Assistant
Siddhik Conveyancing
01.2019 - 12.2019
Mathematics Tutor
Tutor Doctor Pty Ltd
09.2018 - 12.2019
Receptionist
Gold Cross Medical Centre
01.2016 - 11.2016
Customer Service Representative
KFC
01.2015 - 10.2018
Certificate IV in Allied Health Assistance (Nutrition and Dietetics) -
TAFE ULTIMO
Parramatta Academically Selective High School
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