Karina McCabe

• Provided client service and operational support
• Preparation of monthly and quarterly investment reporting to clients.
• Reviewing of monthly investment manager statements and processing investment data via internal data management system.
• Reconciliation of data and excel spreadsheet processing.
• Liaison with clients, investment managers, custodians and internal staff where necessary.
• Updated and maintained internal procedures in line with regulatory and company requirements
• Partaking in the ongoing development and expansion of the Team.
• Involved in upgrading internal data management system
• Trained new personnel regarding company operations, policies and services.

EST Top Achiever 2013

• Servicied Business and Customer Home/Personal Loans
• Subject Matter Expert (SME) for all new team members across both personal and home loans
• Team Tasking/Allocation; review all service requests received & ensure they have been assigned to correct team & are within SLAs
• Quality Control/Audit
• Development of standard operating procedures as well as updating and maintaining procedures and processes in constant process improvement
• Training and Coaching to more junior members of staff
• End of Financial Year (EOFY) process co-ordinator

• Processed service requests within the times scales and standards set out in service level agreements, in order to provide internal and external customers with a high quality service
• Responsible for providing support for team members, reviewing reports & maintaining appropriate systems/ compliance registers
• Responsible for a variety of reports for Retail, Small Emerging Business and Business Banking internal customers
• Quality Control/Audit

• Performed all fund related activities on behalf of clients
• Stock trading, Currency Trading
• Daily pricing of 32 funds
• Weekly pricing of over 100 mutual funds including some exchange traded funds
• Process monthly management fees
• Process subscriptions and redemptions
• Prepared cash and currency reconciliation reports for counterparty accounts.
• Assist with the completion of month end processes for delivery to clients
• Collaborated with fund managers regularly to align efforts to confirm accurate financial reporting.
• Assisted in preparing audit schedules, compliance reports, and financial statements.
• Trained new employees on accounting principles and company procedures.
• Attendance & participation in team & departmental meetings