Summary
Overview
Work History
Education
Skills
Timeline
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Karina McGaw

Melbourne,VIC

Summary

Dedicated and personable professional originally from New Zealand, who migrated to Australia in early 2025 in pursuit of greater career opportunities. Former Flight Attendant with Air New Zealand (2023–2025), with proven experience delivering exceptional passenger service and ensuring safety on board. Currently an Assistant Manager at Platypus Melbourne, bringing strong customer care, conflict resolution, and team leadership skills gained across both aviation and retail management. Adaptable, polished, and eager to return to the aviation industry to contribute exceptional service and professionalism.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Platypus Shoes
05.2025 - Current
  • Assisted in implementing new inventory management system to streamline operations and improve accuracy.
  • Coordinated team schedules, ensuring adequate coverage and efficient workflow on a daily basis.
  • Supported training of new staff members, enhancing their understanding of company policies and protocols.
  • Monitored customer service interactions, providing feedback to improve satisfaction levels and service quality.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Flight Attendant

Air New Zealand
04.2023 - 04.2025
  • Deliver high-level service, ensuring passenger safety and comfort on various flights
  • Ensuring the compliance of health and safety procedures/operations within the aviation industry
  • Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.

Education

Certificate IV - Real Estate

Connect Institute
Melbourne, VIC
09-2025

Graduate Certificate -

Qualified Flight Attendant
Air New Zealand Training Program
03-2023

High School Diploma -

Selwyn College
Auckland, New Zealand
10-2021

Skills

    Leadership & Team Coordination

  • Customer service and Communication

    • Conflict Resolution & Problem-Solving

    Safety & Compliance Awareness

    Multitasking in Fast-Paced Environments

    Sales & Performance Management

Timeline

Assistant Manager

Platypus Shoes
05.2025 - Current

Flight Attendant

Air New Zealand
04.2023 - 04.2025

Certificate IV - Real Estate

Connect Institute

Graduate Certificate -

Qualified Flight Attendant

High School Diploma -

Selwyn College

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Karina McGaw