Karina McGaw
Melbourne,VIC
Summary
Dedicated and personable professional originally from New Zealand, who migrated to Australia in early 2025 in pursuit of greater career opportunities. Former Flight Attendant with Air New Zealand (2023–2025), with proven experience delivering exceptional passenger service and ensuring safety on board. Currently an Assistant Manager at Platypus Melbourne, bringing strong customer care, conflict resolution, and team leadership skills gained across both aviation and retail management. Adaptable, polished, and eager to return to the aviation industry to contribute exceptional service and professionalism.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Platypus Shoes
05.2025 - Current
- Assisted in implementing new inventory management system to streamline operations and improve accuracy.
- Coordinated team schedules, ensuring adequate coverage and efficient workflow on a daily basis.
- Supported training of new staff members, enhancing their understanding of company policies and protocols.
- Monitored customer service interactions, providing feedback to improve satisfaction levels and service quality.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Flight Attendant
Air New Zealand
04.2023 - 04.2025
- Deliver high-level service, ensuring passenger safety and comfort on various flights
- Ensuring the compliance of health and safety procedures/operations within the aviation industry
- Adapted quickly to changing situations, demonstrating flexibility in high-pressure environments.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Education
Certificate IV - Real Estate
Connect Institute
Melbourne, VIC09-2025
Graduate Certificate -
Qualified Flight Attendant
Air New Zealand Training Program 03-2023
High School Diploma -
Selwyn College
Auckland, New Zealand 10-2021
Skills
- Customer service and Communication
Leadership & Team Coordination
Conflict Resolution & Problem-Solving
Safety & Compliance Awareness
Multitasking in Fast-Paced Environments
Sales & Performance Management
Timeline
Assistant Manager
Platypus Shoes
05.2025 - Current
Flight Attendant
Air New Zealand
04.2023 - 04.2025
Certificate IV - Real Estate
Connect Institute
Graduate Certificate -
Qualified Flight Attendant
High School Diploma -
Selwyn College